office 365 API Endpoint connectivity issue

asked 2021-04-27T12:54:10.107+00:00
Ravi Bhushan 126 Reputation points

We are getting alerts in SCOM related to Connection state for Office 365.
Below is the Alert Description:-
Authorization message:
Endpoints message: Connection to EndPoint Service failed

We have checked with the below three causes as mentioned in the Alert:-

Issues with global connection to Office 365 API EndPoint

• Credentials for Office 365 Subscription's account are not correct

• Office 365 Subscription's account is not allowed to get data from Office 365 EndPoint API

All is in place. Later we referred Below URL to check the issue:-

https://learn.microsoft.com/en-us/troubleshoot/system-center/scom/connection-to-endpoint-service-failed-error#:~:text=This%20issue%20may%20occur%20if,security%20device%20on%20the%20network.

Further we did nslookup from the Management server and getting below result:-
91726-image.png

Below is the telnet output:-

91752-image.png

Please help me on this.

Thanks in advance
Regards,
Ravi

Operations Manager
Operations Manager
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