Problems with bluetooth connection

Question

Hello everyone, I recently upgraded my computer with it to a new motherboard that came with built-in Bluetooth.
I installed windows 10 and downloaded the drivers for my motherboard from gigabyte's website (B650 AORUS ELITE AX rev 1.2).
connected my ps4 controller successfully but noticed that my Microsoft Designer Compact Keyboard does not connect at all showing in red "Try connecting your device again."

I tried reinstalling the drivers and it did not help, until I had the idea to try my old USB Bluetooth adapter that I used before upgrading, after disabling my built-in Bluetooth through device manager I was able to connect it and it asked me to put a pin in the keyboard.
I thought to myself maybe the problem is the built-in Bluetooth device doesn't have the pin functionality.
I tried doing a clean install of Windows 11 because I had the thought of maybe the windows 10 drivers are not tested as much because it is a new motherboard.
Didn't fix the problem.

as of now I have windows 11 and only able to connect the keyboard with the USB adapter.

My ps4 connects normally to my motherboard's Bluetooth maybe because it does not ask for pin.

Any ideas on what to do?

Answer 1

after doing that when adding a device no devices show, not the keyboard and not my ps4 controller :(
any other ideas?

thanks for the help :)

Answer 2

Does reinstalling the bluetooth driver that you downloaded from manufacturer's website allow you to add the controller again?

Answer 3

yes it does, and like before recognizes the keyboard but doesn't let me connect

Answer 4

Try this please : press and hold the fn key annd press caps lock key. Release the fn key and then try pairing the keyboard.

Answer 5

did not work :(