How to Recover files from infected hard drive after a Trojan Attack

Question

My computer is infected with trojan virus and it is infected in hard drive I dont have a proper backup how do I recover all the files after the virus has formatted my pc.

And my PC is not responding since months the keyboard is working but the screen has windows 10 layout and no icons on start bar nor on the screen . I have even tried going to safe mode with networking but when I enter the password it shows incorrect eventhough I had entered correct password.

Please help there are many important files with no backup .

I didn't make any backup since 2 years please help me restore my computer to its normalcy.

Answer 1

Hi V.JAYASURYA,

Got it, thanks. On the Windows Recovery screen, go to Troubleshoot > Advanced options > System Restore. Once that's done, check if you're able to get into Safe Mode with Networking. Use your Microsoft email address & password or local account password. PIN or other Windows Hello won't work in Safe Mode, by design. If not, try to reboot to Normal mode & see you're able to get in.

If that won't work, go back to Windows Recovery screen, go to Troubleshoot > Reset This PC > select Keep Files/Apps. Once done, check if you're able to get back in.

I hope this helps. Let me know how you go. Thank you!

Sincerely,

Paul A.

Independent Advisor

Answer 2

In safe  mode with networking the password I had entered it is showing incorrect I tried both the pin and Microsoft password nothing works so i can't enter into system.

Answer 3

Hi V.JAYASURYA,

I'm Paul, a fellow customer like you & an Independent Advisor. I'm sorry to hear that. Kindly ensure you choose Safe Mode with Networking & try to use your Microsoft account credentials to log in there.

From there, try run a full virus scan via Windows Security.

https://support.microsoft.com/en-us/help/401326...

And, download this tool below to do a full malware scan/removal.

https://docs.microsoft.com/en-us/windows/securi...

Once done, let's try to restore any corrupt system files. Press the CTRL+SHIFT+ESC keys together >click File menu > click "Run new task" > type cmd & tick the checkbox "Create this task with administrative privileges" > click OK > copy/paste below command one line at a time. Once, done reboot your PC to Normal Mode.

SFC /scannow

DISM.exe /Online /Cleanup-image /Scanhealth

DISM /Online /Cleanup-Image /RestoreHealth

I hope this helps. Let me know how you go. Thank you!

Sincerely,

Paul A.

Independent Advisor