Download and reinstall windows 7 home premium 64 bit OS version on my PC

Question

Hi,

I was using windows 7 home premium 64 bit OS on my sony viao PC with the below configuration

Processor: Intel core i5

RAM: 4GB

HD: 320GB

I gave the PC for service and a trial version of OS (Home ultimate) is installed on it now. I want to go back to my previous licensed version. However, i do not have an installation CD but have the license label with product key on the PC. I tried downloading the iso from https://www.microsoft.com/en-in/software-download/windows7 but it throws below error

Error

We encountered a problem with your request. Please visit Microsoft Support Contact Us page for assistance. Refer to Message Code 715-123130 and Transaction ID 12ca0af1-ce31-40cb-8239-bd71d0de6093.

Kindly help me in reinstalling my old OS.

I tried upgrading to windows 10 which caused problems in my PC and that's the reason for PC servicing.

Thanks,

Lavanya.

Answer 1

Microsoft does not supply Windows 7 ISO downloads for OEM preinstalled operating system Product Keys for Dell, HP, etc. machines

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You can borrow the exact same edition of Windows 7 Retail DVD and use your Product Key on the COA sticker to reinstall the operating system.

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Or you can use this for preinstalled OEM or Retail Licenses. This is on a first come, first served monthly basis.

Download the correct ISO file and make your own disk and use the Product Key that is on the COA Sticker.

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

Download: Windows ISO Downloader.exe

And here are instructions on how to burn ISO images to disk:

http://www.snapfiles.com/get/ISORecorder.html

You change the Boot Order in the BIOS to be able to boot from your installation media:

How to Boot Your Computer From a Disc or USB Drive

Then do a clean install:

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

The COA sticker is either on the underside of the Laptop or in the Battery Compartment.

With a Desktop it is either on the side, rear or top of the Computer Case.

Using the downloaded ISO file Method may require phone Activation.

"How to Activate Windows 7 by Phone"

http://www.sevenforums.com/tutorials/18715-activate-windows-7-phone.html

The above method also will require you to go to your Computer Manufacturer's website > Support and Downloads Section > locate your Model Number and Operating System > then download and install the latest Drivers for it.

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Using the USB method in conjunction with the above Windows 7 download:

http://www.sevenforums.com/tutorials/2432-usb-windows-7-installation-key-drive-create.html

"How to Get and Use the Windows 7 USB/DVD Download Tool"

http://www.sevenforums.com/tutorials/31541-windows-7-usb-dvd-download-tool.html

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And this is very good and easy to use:

Rufus - Create bootable USB drives the easy way

Cheers.

Answer 2

The error message is because Microsoft will not support, or supply ISO files, for OEM-licensed systems like yours.

The best solution is to go back to the shop that serviced your computer and tell them to reinstall the proper licensed copy of Windows 7.

If they refuse, you can download a ISO file for Windows 7 Home Premium by using the tool described below.  You can create an installation DVD from the ISO file by using ImgBurn (http://www.imgburn.com/) or an installation USB flash drive (if your VAIO can boot from USB) by using Rufus (https://rufus.ie/).  ImgBurn and Rufus are both free.  Once installed, use the product key from the COA sticker on your VAIO to activate Windows.

You can obtain a legitimate Windows 7 ISO file by using the download tool here:  https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool

If you are willing to use an ISO file from August 2018 (5.5 GB), you can download that immediately.  However, if you want the original version, downloads are quite limited.  Notes below from the Heidoc support forum.

• "The download database on the server will be reset on the first day of every month. We will then generate one link per hour on a first come first served basis, whatever is requested, until all licenses are used up. The database is then again reset on the first day of the following month, and downloads can be provided again for some time."
• "The Aug 2018 Win7 downloads are "standalone" edition downloads (only come with Home Premium, Pro & Ultimate as separate editions and not bundled together) that include IE11 & .NET 4.7.2 but are available in US English language only.  all post sp1 updates except the big KB3125574 rollup update are included."
• "I suggest you use the original version (NOT Aug 2018) since it is the official one and it can be unlocked to become a multi-SKU disc image. The only downside is you have to install all updates after the installation."  https://www.wincert.net/forum/topic/14731-is-it-just-me-or-is-the-official-client-fixed-resolutioned/
• https://www.wincert.net/forum/topic/14688-question-about-win7-iso/

For additional details, see:  https://www.wincert.net/forum/topic/14659-win-7-office-2010-monthly-download-days-starting-october-1-experimental/

Answer 3

Go back to the people who "serviced" your PC and tell them to do the job correctly.  They have copies of the installer disks and should have installed the edition appropriate for your licence.

I hear of local shop screw-ups like this all the time.

I had one client who was on an extended vacation and had a local shop "fix" her PC.  That consisted of a $200 bill for a new hard drive.  I looked at it remotely and discovered the "new" HD was an old HD that he had removed from another PC.  She took it back and he apologized and put a real new HD in.