WHEA_UNCORRECTABLE_ERROR

Question

hello, please help me

it started 3 days ago, when i watch a movie online. I get a blue screen and stopcode "whea uncorrectable error" and then my laptop resets. every time I turn on the laptop, about (maximum) 20 minutes later the blue screen reappears with the same stopcode. I don't what to do and I'm really hoping someone can help me.

I post the link to my minidump and .nfo: 

https://1drv.ms/f/s!AgfH6TkOjPQqhwl0RQU3EjmXmCgM

thanks

Answer 1

Hello Nataliasi :-)

The minidump tells us that the processor is reporting that you have a PCI-Express device error with a Receiver Overflow.

FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_RECEIVER_OVERFLOW_IMAGE_GenuineIntel.sys

The device listed is:

Intel Corporation	8086	Sunrise Point-LP PCI Express Root Port #6	9d15

Your system Info confirms it is the Wireless Network Card which is inserted:

Memory Address 0xDFA00000-0xDFAFFFFF Mobile 6th/7th Generation Intel(R) Processor Family I/O PCI Express Root Port #6 - 9D15

Memory Address 0xDFA00000-0xDFAFFFFF Qualcomm Atheros AR956x Wireless Network Adapter #2

There would appear to be a problem with this adapter - you could try updating the driver for it but if that does not make a difference it will be a hardware problem requiring a replacement.

Answer 2

Not a lot more to offer except that we know the issue is being cause by "Receiver Overflow", the technical details of which dont really matter at this point, but for purposes of documentation:

...

AER Information @ ffffe78db2f0c608

Uncorrectable Error Status : 00020000 ur ecrc mtlp ROF uc ca cto fcp ptlp sd dlp und

if the codes are upper case, that indicates that was the error: ROF (Receiver Overflow). The output of your nfo also recorded this in the bluescreen event: 0x124_4_GenuineIntel_PCIEXPRESS_ReceiverOverflow_VENID_8086_DEVID_9D15_IMAGE_GenuineIntel.sys

My last suggestions stands. If the issue continues to happen, the it may very well be hardware failure along the PCI subsystem, which would require a physical check or replacement of the motherboard to ensure everything is properly connected, seated, or clean.

Answer 3

Hi and thanks for reaching out. My name is William. I'm a Windows technical expert. I'll be happy to help you out today.

Unfortunately, most of the volunteer help here is not up to the task of doing crash dump analysis but I took the liberty to review your dump file. At first glance, it looks like we are dealing with a hardware issue:

WHEA_UNCORRECTABLE_ERROR (124). The first parameter has a value of 4, which indicates an issue with one of your PCI devices (video card, audio card, network adapter, etc.. plugged into one of the expansion slots). However, this is a laptop so we can eliminate an add-on expansion card. This means it is likely the PCI chipset. This is confirmed by dumping out the address in the second parameter (note severity: fatal):

0: kd> !errrec ffffe78db2f0c488

===============================================================================

Common Platform Error Record @ ffffe78db2f0c488

---

Record Id : 01d65cfe79dde073

Severity : Fatal (1)

Length : 672

fffff8000d22a3c8: Unable to get Flags value from nt!KdVersionBlock

Creator : Microsoft

fffff8000d22a3c8: Unable to get Flags value from nt!KdVersionBlock

Notify Type : PCI Express Error

Timestamp : 7/18/2020 12:35:04 (UTC)

Flags : 0x00000000

ort Type : Root Port

Version : 1.1

Command/Status: 0x0010/0x0406

fffff8000d22a3c8: Unable to get Flags value from nt!KdVersionBlock

Device Id :

VenId:DevId : 8086:9d15

Class code : 030400

Function No : 0x05

Device No : 0x1c

Segment : 0x0000

Primary Bus : 0x00

Second. Bus : 0x00

Slot : 0x0000

Dev. Serial # : 0000000000000000

The device can be identified by its VenId:DevId above as: 8086:9d15. A quick query returns: Sunrise Point-LP PCI Express Root Port #6 from Intel.

So, for starters I would visit https://www.asus.com/Laptops/ASUS-VivoBook-Max-... and download-install Intel Management Engine Interface under Other (dated 2020/07/10). Also refer to the latest BIOS update for your device in the same page to address any microcode or firmware updates that have since come out.

I will look a bit deeper into the dump to see what else I can extract.

Answer 4

I already did the "Microsoft help article", but the blue screen still appears.

based on my minidump and .nfo files, what causes the appearance of blue screen ?

Answer 5

Hi Nataliasi,

My name is Jocelyn, an independent advisor and a fellow Windows 10 user like you. I'll be glad to help you today.

I really appreciate you for providing the minidump and .nfo files of the issue in hand. To fix that error, please refer to the Microsoft help article given below and check if that helps.

https://support.microsoft.com/en-ph/help/402866...

You can check this article for more troubleshooting steps:

https://www.easeus.com/data-recovery/fix-whea-u....

Let us know if you need further assistance.

Best,

Jocelyn