Bluetooth headset keeps disconnecting and reconnecting after a period of no sound

Question

Since I've bought my new laptop (specs below), I keep getting this issue with my bluetooth headset.

I don't know the exact timing, but after a while when there is no sound on the laptop, the headset will automatically disconnect. After about 3 seconds, the headset will automatically reconnect.

This will continue as long as there is no sound on the laptop.

So let's say I play a song, then the headset will automatically reconnect (if disconnected due to this issue) and it will keep working. The moment I stop the sound again, a few seconds later it will just happen again.

Things I've tried

1. I went to Device Manager and located the bluetooth adapter (which is a Realtek Bluetooth Adapter). In energy management I adjusted the settings 
2. I went to services.mscand I changed the Bluetooth Support Service startup type to Automatic
3. In msconfig I turned off every single non-microsoft service and in taskmanager I turned off every single startup. After a reboot, still the same.
4. In the Bluetooth settings I completely removed the connected device and re-paired it.
5. installed all updates
6. Removed the Bluetooth driver from the device manager > Realtek Bluetooth Driver > properties > drivers > Remove device. After a reboot, still the same.
7. Tested it on a Macbook pro and the issue doesn't occur there. I don't have another Windows 10 to test it on.
8. I tried to use the system recovery tool, but the only point I had, didn't give me the result I wanted.

Specs

Laptop:

• Lenovo L340-17IRH
• i5 9300 @ 2.4Ghz
• 16GB RAM
• Windows 10 Home version 1909, 64bit
• GTX 1650

Bluetooth headset:

• Beats by Dre - Beats Solo³ Wireless
• Fully charged

If there is anything else I'm forgetting to write here, feel free to ask and I'll add the details asap. 

And I'd rather not do a full reset of the Windows 10, as it seems to much.

Answer 1

Okay so it's been a few days of testing and came to the conclusion that a few fixes helped, but only temporary. 

The bluetooth problem solver and updating the bluetooth adapterhelps, but like I said, it'll only help for a few days.

Answer 2

So I've tried what you suggested and came to step "When Bluetooth doesn't work or the Bluetooth icon is missing" and I did "Run the bluetooth troubleshooter".

You'd think, those troubleshooters never actually work, but oh well. 

Somehow it seems to be fixed..

However I'm not going to set this as resolved just yet, I want to wait for a day or 2-3. If the issue stays resolved, I'll mark the reply as answered.

Answer 3

Hi JorisDecraecker and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

I would suggest you refer to the below troubleshooting guide and check if it helps to resolve the issue.

Fix Bluetooth problems in Windows 10

https://support.microsoft.com/en-ph/help/14169/...

I hope this helps. Feel free to ask back any questions and let me know how it goes.

Thank you!

Answer 4

Hi JorisDecraecker,

No worries, Whenever you can. There is no hurry.

Thank you.