SCCM Exchange Connector failing

Braddo 41 Reputation points
2021-04-29T10:27:06.793+00:00

Our exchange connector in SCCM was working.
it has now stopped
looking at the sync logs from sccm we see the following

INFO: Start to process Conditional Access https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
CA is not enabled SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
INFO: End to process Conditional Access https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
Conditional Access is waiting for file change notification or timeout after 5 minutes. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 6432 (0x1920)
INFO: Start to process CA Consistancy Checker for https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 12104 (0x2F48)
Exchange Connector run Consistancy Checker on the CA devices SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:08 PM 12104 (0x2F48)
ERROR: Decryption failed. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Failed to get password for account DOMAIN\SccmExcCon SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Failed to call Initialize of managed COM. error = Unknown error 0x87D20001 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
INFO: Raise Exchange Connector connection failure alert. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Failed to initialize managed com instance. Error = Unknown error 0x87D20001, -2016280575 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
INFO: End to process for Consistancy Checker https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 12104 (0x2F48)
ERROR: Decryption failed. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
ERROR: Failed to get password for account DOMAIN\SccmExcCon SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
ERROR: Failed to call Initialize of managed COM. error = Unknown error 0x87D20001 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
INFO: Raise Exchange Connector connection failure alert. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
ERROR: Failed to initialize managed com instance. Error = Unknown error 0x87D20001, -2016280575 SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
INFO: End to process wipe/policy https://exchange/powershell. SMS_EXCHANGE_CONNECTOR 29/04/2021 1:56:09 PM 700 (0x02BC)
Wait for inbox notification timed out. SMS_EXCHANGE_CONNECTOR 29/04/2021 2:01:08 PM 6432 (0x1920)

Microsoft Configuration Manager
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2 answers

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  1. Amandayou-MSFT 11,021 Reputation points
    2021-04-30T07:25:47.037+00:00

    Hi @Braddo ,

    Could you check SMS_EXCHANGE_CONNECTOR component & look for status ID 1015?

    According to the description, it seems that there might be something wrong with Account, we could reset the account or change other account to check if the problem is fixed. The account can be the computer account of the site server or a Windows user account.

    Here is the article about installing and configuring the Exchange connector:
    https://learn.microsoft.com/en-us/mem/configmgr/mdm/deploy-use/install-configure-exchange-connector

    And we could re-configure it referring to the following screenshot:

    92848-430.png


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  2. Jason Sandys 31,121 Reputation points Microsoft Employee
    2021-04-30T14:10:37.503+00:00

    Side question: Really? Are you truly using ConfigMgr and ActiveSync to manage mobile devices instead of a robust MDM (like Intune)?

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