Unable to backup Microsoft Authenticator on Android

Question

Hi,

I have been using Authenticator on android for a while, however it stopped backing up a month or two ago. When I go into the app and select backup, the system reports:

Sign in to update backup... Sign In

Then..Something went wrong, please send us logs using the Send Logs option. However there is no way of specifically triggering the log to be sent other than to switch "usage data" on or off.

How do I resolve this without deleting my account or re-installing? I would not want to have to recreate each of the many account credentials in the app.

Note that I am able to log into my microsoft account (allocated as my backup account) from within the app, when I select that account from the list. This is/should not be a credentials issue.

Thanks a stack in advance

Answer 1

In my case, Tapping the Turn on backup option, only shows me "Something went wrong. Please send us logs using the Send logs option.". I've tried to clear cache and app data, deleted the app, followed by a soft reset, then reinstalling the app. It doesn't work. I still can't backup. I've tried to restore an earlier backup I had from my iOS phone to my Android phone, it doesn't work either. I've already sent logs from within the app. From what I see, a lot of people are having problems backing up and restoring their accounts.

Answer 2

+1 exactly the same issue

Answer 3

Hello, Rohitneiliid!

Thanks for reaching Microsoft Community. We are sorry to learn you have issues with your Microsoft Launcher not being able to backup on your Android smartphone. Thanks for letting us know and allowing us to help you out. 

Please make sure that your phone has the most recent updates installed. If it has, please power cycle or restart your smartphone. 

There's also a page dedicated for Microsoft Launcher as well. Kindly open this link to get to the Microsoft Launcher page.

You can also report this at the Microsoft Launcher Known Issues page.

We hope this helps you out, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you. 

Kind regards,                                                                                                                 

Janette_Z

Answer 4

Hi,

Yes and the tool responds that there was an error and to send the log files.

Aside from removing it (bad option) can I reset the backup or login?

Regards