[Windows update installing the new Edge browser] Update KB4559309 Makes Computer Unbearably Slow

Question

Last night I updated my windows 10 pro using KB:4559309. Since then my computer performance has absolutely tanked. my startup time is probably triple, loading any window has a few second delay.

I attempted to uninstall the update however windows tells me that it is required and cannot be removed.

This update has essentially rendered my brand new computer useless.

Please help!

[Moderator Edit:The Edge team are aware of this, but need more information from you. Please submit feedback, please see this message: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/subject/31b8d053-8256-41b9-9c26-f9faaaa4e0ae?messageId=b0b11ac2-d48b-4947-8f1b-b1d6763a8b83]

Answer 1

Hey there, everyone

I have spoken to Missy Quarry, from the Edge team, and they are investigating this problem. However, they really need more details submitted though the Feedback Hub on Windows 10. 

To submit feedback, please go to start > Feedback Hub. 

You will need to click onto report a problem. Then enter your feedback/problem you are having with Microsoft Edge. On the categories you will need to make sure you have the following drop down options selected in the image underneath:

The more detail you can submit, the better it will be for the Edge team to find out what is causing this issue. So the detail box that has the test comment, should detail everything you are experiencing. 

Hope this helps, 

Regards,

Answer 2

had the exact same issues at the end of my using win 10 1909 and after the first updates to windows 10 2004. only thing that really solved it for me was getting the windows 10 2004 .iso and performing a repair install while  not connected to the internet which gave me windows 10 2004 build 19041.0. after that I installed the latest updates, and after installing / uninstalling the update before letting it install a final time, it fixed the issue. the update itself seems to be very temperamental. it seems to botch something during the update process about 50% of the time (roughly) the rest of the time, it installs correctly and everything works as it should. 

the main reason for the repair/inplace upgrade of win10 2004 is to get rid of the problematic update by force. and you should end up with a smooth running OS. It's the updates after that that can be a pain in the ****

Answer 3

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

I can feel the urgency of getting this issue resolved. You can try uninstalling the KB Update KB:4559309

To uninstall the update using command prompt follow the steps below.

1. Press the Windows key
2. Type cmd in the search box
3. Right click on it and run the application using administrator.
4. A box will open.
5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
6. Example: wusa /uninstall /KB:4559309
7. Once done typing hit enter.

Once done perform Clean Boot

This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it.

1. Open the run box by pressing the Windows Key + R and type msconfig
2. System Configuration Utility box will open and by default you are on general tab.
3. On the General tab, click the selective startup and make sure that load system service and load startup items both have checked mark.
4. Click on services tab
5. Put a check mark on Hide All Microsoft Services > This is a very important part as if you miss to click on this, computer might not boot properly or permanently and will end up on clean installation.
6. Once Hide all Microsoft Services have checked mark on it, click on Disable All
7. Click on the Startup Tab and click open task manager. This will open another window which contains all your startup applications on the administrator account.
8. Disable all application that you're not using. You can simply just click on them and select disable.
9. Click OK , Apply and close the configuration utility
10. Restart your pc and check how it goes try to activate your Windows again.

If issue persist you can perform system restore to go back to a point where your pc is working fine.

Here’s the link as reference: https://www.windowscentral.com/how-use-system-r...

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope the steps above helps. Have a nice day ahead and be safe. Please let me know how it goes.

With Warm Regards

Rhaine C.

Answer 4

Thank you for your reply. However The method of uninstalling the update does not work for this update. Windows prompts that the update is required for operation and cannot be uninstalled.

I kept poking around and it looks like the update somehow interfered with the installation of my motherboard chipset drivers.

After re-installing the chipset drivers everything seems to be operating normally.

Answer 5

Greetings,

I appreciate your time getting back to my email Paul, I am so glad that it was working perfectly fine now.

Have a wonderful day ahead and stay safe.

Sincerely,

Rhaine C.