USB 3.0 Ports Being Recognized and used as 2.0s

Question

Hi, i have a MSI B450M pro vdh max motherboard with 4 usb 3.0 ports, but none of them (when looked at trough a usb tree checker) work as actual 3.0s, and because of that i cant use my oculus quest in cable mode. as i need this to work for my job as vr developer, this is kinda annoying.

I have tried reinstalling the chipset drivers of both the motherboard and the AMD USB 3.10 eXtensible host controller 1.10 (microsoft) and neither of em fix the problem, i have tried regedits for selective suspend and i tried turning on/off the xhci settings. 

any ideas?

Edit: i have also already tried to turn off legacy usb and turn it back on again and unpugging all other usb ports

Answer 1

Have you checked with MSI.

It's definitely BDH and not VDH. Is there a bios update from MSI?

Answer 2

The mother board is called the vdh max so idk, theres no new bios update either

Answer 3

Hi kazekage2002,

Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this.

I am sorry to hear about the inconvenience. See if this works for you. Try to avoid inserting the device slowly. Here is a thread that explains it.

https://superuser.com/questions/874384/usb-3-0-....

Another possible solution is to Disable USB 3.0 Legacy support in your BIOS (If this is an option in your Motherboard's BIOS).

Let me know how it goes. Have a great day!

_____________________________________________________________

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Answer 4

You originally said BDH and not VDH.

So according to MSI it has USB 2 and 3 (as far as I can see) so all the USB ports show USB 2. Do you have only USB 3 devices plugged in or are you using a mixture of USB 2 & 3. Have you tried all the available USB ports.

Answer 5

Hi kazekage2002,

Good day! This is Jhakesong an Independent Advisor and I will be happy to assist you with this.

I am sorry to hear about the inconvenience. See if this works for you. Try to avoid inserting the device slowly. Here is a thread that explains it.

https://superuser.com/questions/874384/usb-3-0-....

Another possible solution is to Disable USB 3.0 Legacy support in your BIOS (If this is an option in your Motherboard's BIOS).

Let me know how it goes. Have a great day!
_____________________________________________________________
Standard Disclaimer: These are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it. We strongly suggest not to install or purchase anything from the link.

i have already tried legacy support and the speed at which i plug it in does nothing, i have also tried taking out all of the other usb ports to see if that has any effect and no matter what all the usb ports are still 2.0