Eric (and others) FYI, I opened a support case, had an MS tech remote in and I showed him the troubles. He was working on it with another MS tech for about 20-30 minutes and then said they'd have to keep working on it to find a resolution. I heard back the next day saying they were still working on it. That was two days ago. At this time, they are "still working on it" and my users is still struggling. I'm thinking about deleting the user's O365 account and then rebuilding it, but that is not an easy task.