Printer missing middle of image

Question

Since Tuesday, printing from the context menu of a jpg file in file explorer produces a broad empty white stripe down the center.

Only from the context menu, so far as I can tell; not the internal Brother MFC-9330CDW self-test, nor the Windows Printer Test Page from Settings.

Have turned PC off overnight; have turned printer off and back on; problem remains.

Do not know of any changes to system except for Patch Tuesday updates this week.

Scanned example of output attached below. Am posting to "Performance failures" topic, but it could be "Devices & drivers" just as well. Don't know.

attached. Not sure how to cure this new problem.

Answer 1

I am getting confused here.

My System Information panel shows that my desktop system is 

  Windows 10 Pro

  Version 10.0.19042  Build 19042

  x64-based PC

But my update history says that Windows was updated to 

  Windows 10, version 20H2  on 3/13/2021

And the Update Catalog for the fix at

  https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

shows only products for  ARM,  AMD, and x86 architecture, not x64.

My update history shows that

2021-03 Cumulative Update for Windows 10 Version 20H2 for x65-based Systems (KB5001649)

Failed to install on 3/18/2021 - 0x80246019

which may or may not be relevant, I have lost track.

In a nutshell, how do I find and install the correct fix for this printer problem?

> windows10.0-kb5001649-x64.msu

Answer 2

I found removing kb5000802 resolved mine.  That’ll do me till the fix comes out.  

Hi, and good evening.

I have suddenly been having the same problem on my epson 2650, with the missing stripe through image.

Your reply to Ronk's post stated that you removed kb000802, would you explain the process to do that, I would be very grateful for your help. Kindest Regards, John Martin

******@btinternet.com

Answer 3

I found removing kb5000802 resolved mine.  That’ll do me till the fix comes out.

Answer 4

Thanks for your help.

I will leave it alone for now; I have a workaround to printing from where I think the problem resides:

HKEY_CLASSES_ROOT\jpegfile\shell\printto\command

"%SystemRoot%\System32\rundll32.exe" "%SystemRoot%\System32\shimgvw.dll",ImageView_PrintTo /pt "%1" "%2" "%3" "%4"

and I think the best course is to wait a bit and see if MS fixes the problem.

Answer 5

Thanks. I will look into the uninstall-updates option. I believe System Restore is more drastic than I am ready to try at this time.

BTW, I just printed from the NY Times crossword program Across Light; no problems, just like Photoshop and (apparently) anything other than the Print Pictures software from the Print entry in the explorer context menu for jpg files.

The bug appears to be limited to that, and I understand from reports in tomsguide.com that this may be a known problem.

https://www.tomsguide.com/news/windows-10-update-causing-blue-screen-of-death-just-by-printing