Printer missing middle of image

Question

Since Tuesday, printing from the context menu of a jpg file in file explorer produces a broad empty white stripe down the center.

Only from the context menu, so far as I can tell; not the internal Brother MFC-9330CDW self-test, nor the Windows Printer Test Page from Settings.

Have turned PC off overnight; have turned printer off and back on; problem remains.

Do not know of any changes to system except for Patch Tuesday updates this week.

Scanned example of output attached below. Am posting to "Performance failures" topic, but it could be "Devices & drivers" just as well. Don't know.

attached. Not sure how to cure this new problem.

Answer 1

I am getting confused here.

My System Information panel shows that my desktop system is 

  Windows 10 Pro

  Version 10.0.19042  Build 19042

  x64-based PC

But my update history says that Windows was updated to 

  Windows 10, version 20H2  on 3/13/2021

And the Update Catalog for the fix at

  https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

shows only products for  ARM,  AMD, and x86 architecture, not x64.

My update history shows that

2021-03 Cumulative Update for Windows 10 Version 20H2 for x65-based Systems (KB5001649)

Failed to install on 3/18/2021 - 0x80246019

which may or may not be relevant, I have lost track.

In a nutshell, how do I find and install the correct fix for this printer problem?

> windows10.0-kb5001649-x64.msu

Answer 2

Hello ronks,

Thank you for updating me and sharing that information. That’s right, it’s better to wait for Microsoft to release a fix.

Stay safe and have a great weekend!

Sincerely,

John DeV

Independent Advisor

Answer 3

Hello Ronks,

I had exactly the same printing issue as you - large white blank in middle of page.  I removed KB5000802 and my printing was fine.  Today MS released the "fix" called KB5001567 so I reluctantly re-installed KB5000802 and the new update.  Result - printing broken again.  Print preview only shows top and bottom bands of image with a large white blank.  

I have raised my  own query regarding this issue.  

Best,

Karen

Answer 4

Hi, I was so pleased and very grateful for your swift response to my problem.

I will follow the steps on your re-turn e-mail and the timing of your suggestions,

and I will reply with results.

May I say how thankful you have been to guide me through this problem

I think I am classed as a silver surfer, so not too "tecky"

Once again many thanks

Kindest Regards

John Martin

******@btinternet.com,

Answer 5

Hello ronks,

Thank you for updating me with that information. I apologize for the late response.

Have you already tried uninstalling the recent March updates? Please keep me posted and let me know how it goes.

Kindly let me know if this helps or if you have any further concerns.

Sincerely,

John DeV

Independent Advisor