Printer missing middle of image

Question

Since Tuesday, printing from the context menu of a jpg file in file explorer produces a broad empty white stripe down the center.

Only from the context menu, so far as I can tell; not the internal Brother MFC-9330CDW self-test, nor the Windows Printer Test Page from Settings.

Have turned PC off overnight; have turned printer off and back on; problem remains.

Do not know of any changes to system except for Patch Tuesday updates this week.

Scanned example of output attached below. Am posting to "Performance failures" topic, but it could be "Devices & drivers" just as well. Don't know.

attached. Not sure how to cure this new problem.

Answer 1

I am getting confused here.

My System Information panel shows that my desktop system is 

  Windows 10 Pro

  Version 10.0.19042  Build 19042

  x64-based PC

But my update history says that Windows was updated to 

  Windows 10, version 20H2  on 3/13/2021

And the Update Catalog for the fix at

  https://www.catalog.update.microsoft.com/Search.aspx?q=KB5001649

shows only products for  ARM,  AMD, and x86 architecture, not x64.

My update history shows that

2021-03 Cumulative Update for Windows 10 Version 20H2 for x65-based Systems (KB5001649)

Failed to install on 3/18/2021 - 0x80246019

which may or may not be relevant, I have lost track.

In a nutshell, how do I find and install the correct fix for this printer problem?

> windows10.0-kb5001649-x64.msu

Answer 2

Issue confirmed. Expect a resolution in the coming days.

Windows 10, version 20H2 and Windows Server, version 20H2 | Microsoft Docs

Unexpected results when printing from some apps or to some printers
Status	Originating update	History
Confirmed	OS Build 19042.867 <br>KB5000802 <br>2021-03-09	Last updated: 2021-03-17, 17:39 PT <br>Opened: 2021-03-17, 17:39 PT
After installing updates released March 9, 2021 or March 15, 2021, you might get unexpected results when printing from some apps. Issues might include:<ul><li><p>Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.</p></li><li><p>Table lines might be missing. Other alignment or formatting issues might also be present.</p></li><li><p>Printing from some apps or to some printers might result in a blank page or label.</p></li></ul>Affected platforms:<ul><li><p>Client: Windows 10, version 20H2; Windows 10, version 2004; Windows 10, version 1909; Windows 10, version 1809; Windows 10 Enterprise LTSC 2019; Windows 10, version 1803; Windows 10 Enterprise LTSC 2016; Windows 10, version 1607; Windows 10 Enterprise 2015 LTSB; Windows 8.1; Windows 7 SP1</p></li><li><p>Server: Windows Server, version 20H2; Windows Server, version 2004; Windows Server, version 1909; Windows Server, version 1809; Windows Server 2019; Windows Server, version 1803; Windows Server 2016; Windows Server 2012 R2; Windows Server 2012; Windows Server 2008 R2 SP1; Windows Server 2008 SP2</p></li></ul>

**Next steps:**We are working on a resolution and estimate a solution will be available in the coming days.

Answer 3

@ everyone whose printing problems did not get fixed by applying the out-of-band update

 I suggest reading: Windows 10: Still printing issues after update installation (March 2021) | Born's Tech and Windows World

as well as this](https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87 "https://answers.microsoft.com/message/255e5548-5f6f-4ea1-9c7e-844fe53ce525?threadId=39e4db63-9639-4e1e-945c-1f7596070b87") post by moderator  [GBorn .

That thread got escalated to get the attention of MS. 

You might want to subscribe and/or post to that thread....

Answer 4

There seems to be a lot of us that didn't get the problem fixed.  

Thanks for letting me know.

Karen

Answer 5

I did not remove KB5000802, but KB5001567 didn't cure the problem for me either.

Have sent diagnostics to MS via the Feedback hub.