My Android phone's bluetooth pairs with my laptop, but can't connect

Question

It worked fine when i bought My Lenovo legion y540 ...but one day it stopped working.  I can get them to pair, computer sends a code and I confirm then it connecting for 1 or 2 seconds then it goes back to pairing, i thought its my phone's problem but i've tried other phone as well it not working on any phone (Only tried with android phones)  I've tried reinstalling the drivers and uninstalling and installing again, I've tried bunch of fixes that i saw on other forums ....but nothing works.  I have a bluetooth headset that connects and working fine.

Answer 1

Good Day RizwanAM,

My name is Carlo, I'm an Independent Advisor and community member like you.

I am also using Windows 10 pc. Let us work together to sort this out.

Here are the steps you can try.

Run the Bluetooth troubleshooter

-Press Windows key + X

-Go to Settings

-Click Update and Security

-Click Troubleshoot then “additional troubleshooter

-Look for Bluetooth, click it and run the troubleshooter.

Once done proceed with these steps.

-Press Windows Key + R

-Type Services.msc and hit enter

-Look for "Bluetooth Support Service"

-Set it to start then Automatic.

Uninstall the Bluetooth driver.

-Press Windows Key + X

-Go to Device Manager

-Expand Bluetooth Driver

-Right-click on the Bluetooth and hit uninstall

After restart, the driver will be automatically installed

Restart your device, then try to pair the phone.

if the issue persists, proceed with these steps.

-Press Windows Key + X

-Go to Device Manager

-Expand Bluetooth Driver

-Right-click on the Bluetooth and hit uninstall

Once uninstalled, go to this link and download the driver

https://download.lenovo.com/consumer/mobiles/mw...

Once downloaded and installed, restart your computer and pair your device.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Answer 2

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Answer 3

Good Day RizwanAM,

My name is Carlo, I'm an Independent Advisor and community member like you.
I am also using Windows 10 pc. Let us work together to sort this out.

Here are the steps you can try.
Run the Bluetooth troubleshooter

-Press Windows key + X
-Go to Settings
-Click Update and Security
-Click Troubleshoot then “additional troubleshooter
-Look for Bluetooth, click it and run the troubleshooter.

Once done proceed with these steps.
-Press Windows Key + R
-Type Services.msc and hit enter
-Look for "Bluetooth Support Service"
-Set it to start then Automatic.

Uninstall the Bluetooth driver.
-Press Windows Key + X
-Go to Device Manager
-Expand Bluetooth Driver
-Right-click on the Bluetooth and hit uninstall
After restart, the driver will be automatically installed

Restart your device, then try to pair the phone.

if the issue persists, proceed with these steps.

-Press Windows Key + X
-Go to Device Manager
-Expand Bluetooth Driver
-Right-click on the Bluetooth and hit uninstall

Once uninstalled, go to this link and download the driver

https://download.lenovo.com/consumer/mobiles/mw...

Once downloaded and installed, restart your computer and pair your device.

I hope the information above helps. Please let me know how it goes.
Have a wonderful day ahead and stay safe.

Sincerely,
Carlo T.

I already tried all this way but nothing seems to work...