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NicolaSoccal-1849 avatar image
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NicolaSoccal-1849 asked Dave-8667 answered

Outllook Autocomplete List Showing Up Towards Top of the screen

I'm using outlook 2019 desktop version. When I write a new email and start typing a contact the autocomplete contact list window appears ABOVE the field "To:" and I can't read all of the addresses (the window is not inside the screen).

How can I fix this? I need the list to appear below the field "To:".

Thank you,

office-outlook-itpro
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Have same problem.
Last update I had problem with search bar.
Now, contact list issue.

Hello, M$oft, did you your homework?
Missing testing, maybe?
Or, are we nonpaid beta testers???

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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered

Hi @NicolaSoccal-1849,

Welcome to our forum.

What's the specific version of your Outlook client(File>Office account>About Outlook)? According to my test on my Outlook 2019(Version 2104 Build 13929.20296), the autocomplete list could work normally like below, which seems to I couldn't reproduce your issue:
93330-snipaste-2021-05-04-09-33-28.jpg

For your issue itself, did all users in your organization have same issue ? And have you performed any specific operations before it(such as install any update or others)?

Based on my research, I found a similar thread before, which mentioned reverting to an previous version could work normally for them, so in order to avoid the any errors in your last update, it's recommended to follow the suggestions to revert your Office version and re-update your Office to check if it could be helpful to you.


If your issue has any update, please feel free to post back.


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John-6310 avatar image
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John-6310 answered John-6310 edited

Same issue after Update Office 2019/2016 to 2104.
- its not possible to remove an address
- its not possible to scroll

93556-image.png


Office 2019 Update 2104
93612-image.png

Cleanup the Autocomplete list has no effect.





Fixed with (reinstall previous Office Update):


"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

Update Versions
https://docs.microsoft.com/en-us/officeupdates/update-history-office-2019













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MartinWildi-2394 avatar image
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MartinWildi-2394 answered AntonelloCuratoloALPIMEDIACommunic-5391 published

i do have the exactly same issue on a customers site with several clients, all running 13939.20296

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Same problem here. Fixed with online restore

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DWH-3993 avatar image
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DWH-3993 answered DWH-3993 published

same problem after the latest update, autocomplete list appears at the top

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AntonelloCuratoloALPIMEDIACommunic-5391 avatar image
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AntonelloCuratoloALPIMEDIACommunic-5391 answered

Same problem here. Fixed with online restore

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NicolaSoccal-1849 avatar image
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NicolaSoccal-1849 answered

Antonello Curatolo, can you please give more details on how you fixed it?

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AntonelloCuratoloALPIMEDIACommunic-5391 avatar image
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AntonelloCuratoloALPIMEDIACommunic-5391 answered

Go in "control panel" ---> "Program and features" and select you office version. Select "change" button and then do a "restore online". Sorry for my bad english.

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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered JadeLiang-MSFT commented

Hi all,

First of all sorry for the inconvenience caused to you.

As I know, this is a known issue on latest version of Outlook 2016 and Outlook 2019--Version 2104 (Build 13929.20296), the current workaround is to delete/rename this value:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\DisableAutoCompleteUpdate

But according to my research, it could work for some clients, but some couldn't, please kindly check if it could be helpful to you.

If that's invalid, considering it could work normally on previous version, as another workaround, it's suggested to disable auto-update and revert your office version via command like below:

C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

I will continue to monitor it in latest version of Outlook client, and if there are any updates, I would post back. Also welcome other users who has any updates post here :)


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Hi all,

Here are some updates about this issue :

According to the official document, this issue is fixed in Version 2104 Build 13929.20386.

To confirm when the fix is available, visit the Update History page for Current Channel, Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Docs.


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Dave-8667 avatar image
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Dave-8667 answered

Hello,
I had this exact problem with client like 2 weeks ago. solved it with downgrading.
Now my office 2019 proplus updated to Build 13929.20296 and i have this issue.
My colleague updated this very minute and same thing on his pc.
If you have outlook in fullscreen, you can see only THREE !!!! entries.
Unbelieveable ...
few minutes ago i got "bug" and it appeared correctly (from up to down)

Downgrading is not a solution !!!

key mentioned by JadeLiang-MSFT is not found.
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\DisableAutoCompleteUpdate

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GrzegorzM-0831 avatar image
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GrzegorzM-0831 answered

Hello,
Our users also have this problem in their Outlook 2016 Build version (13929.20296). I assume, that this issue is noticed as bug by Microsoft, and it will be fixed in future Office updates.


How often outlook updates are released?

Regards,

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