Reconizing usb external drive

bobby santi 1 Reputation point
2020-06-19T17:22:44.76+00:00

My WD USB external storage for backup has worked perfectly for 2 years. I use Acronis True Image with it also. I never had a problem. My OS is Windows 10 Pro 64. Windows will not recognize the drive now and I have tried to troubleshoot the problem with no result. The WD unit is on and spinning but I can not access it. I downloaded an app from WD.com to check the unit and is says all good. Please help. bobbysanti@attmvno .net

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  1. Dave Patrick 426K Reputation points MVP
    2020-06-19T18:02:13.967+00:00

    Windows hardware is not currently supported here on QnA. They're actively answering question in dedicated forums here.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware

    https://social.technet.microsoft.com/Forums/en-US/home?forum=win10itprohardware

    --please don't forget to Accept as answer if the reply is helpful--

    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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  2. Don Cuthbert 406 Reputation points
    2020-06-19T19:40:28.327+00:00

    If "cannot access it" simply means that the drive has no drive letter, you can assign it a letter using Disk Management.

    If this is a hardware issue, you have already been provided a link to find support for that.

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