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Hi Christian, I am Rob, an Independent Advisor not affiliated with Microsoft and a 15 time and dual award Microsoft MVP specializing in Windows troubleshooting and Bluescreen analysis. Please remember as independents we are not responsible for the development of Windows or the computer hardware and drivers. If you will work with me I will be here to help until the issue is resolved.
ntoskrnl.exe is a Windows component which means something else drove it into Fault.
Sounds like your computer might have developed a hardware problem. Since it is a laptop there is not much that you can do at home with the hardware. If possible, remove ALL power the reseat the memory and SSD/hard drive.
Since the computer is new and still under warranty please contact System Maker's Support and the seller. As OEM they are responsible for the proper operation of both the hardware and Windows. So regardless of the cause, it is theirs to resolve. And the unit is under full warranty and may be in need of repairs or replacement. Added that even if you are able to resolve the issue you would want it fully documented just in case there are related problems down the road. Remember the more you do the more they will say it is something you have done.
Please do the above as I have seen too many, as well as myself, make that mistake only to end up with a worthless brick when the problem worsened after the warranty was over.
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If you really want to troubleshoot the issue yourself, which I definitely do not recommend, here are the methods and I will help.
Troubleshoot blue screen errors <-- read this link
http://windows.microsoft.com/en-us/windows-10/t...
Look in C:\Windows for memory.dmp and in C:\Windows\minidump for xxxxxxxxx.dmp files.
We can analyze the DMP files if you make them available from the OneDrive or other file-sharing sites (such as MediaFire). If you have problems uploading the minidumps copy them to the Desktop or the Documents folder and upload them from there.
One-Drive - Share files and folders and change permissions
http://windows.microsoft.com/en-us/onedrive/sha...
Upload photos and files
http://windows.microsoft.com/en-us/onedrive/add...
Zip or RAR the files then upload them - the Memory.DMP individually and/or minidumps up to the last 5 altogether.
Use OneDrive to upload collected files https://support.microsoft.com/en-us/office/uplo...
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This utility makes it easy to see which versions are loaded :
Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their names (and update BIOS and chipset drivers).
DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html
For Drivers check System Maker as fallbacks and Device Maker's which are the most current. Right Click the Start Button - Device Manager - Display Adapter - write down the make and complete model of your video adapter - double click - Driver's tab - write down the version info. Now click Update Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.
Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.
Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)
Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN -
REBOOT after each installation.
Always check in Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers roll back before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as needed.
Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.
Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...
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Memory tests do not catch all errors such as mismatched memory (possible even for sticks that appear to be identical) and when faster memory is placed in the system behind slower memory. So it is best to also swap sticks in and out to check for those even if all memory tests fail to show a problem.
To test RAM check here - let it run 4+ hours or so - overnight is best. <-- best method
MemTestX86 - Test RAM With
http://www.tenforums.com/tutorials/14201-memtes...
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After doing ALL the updates you can, and if the issue continues, then run Driver Verifier.
Driver Verifier can help find some BSOD issues :
Driver Verifier-- tracking down a misbehaving driver.
https://answers.microsoft.com/en-us/windows/for...
Driver Verifier - Enable and Disable in Windows 10
https://www.tenforums.com/tutorials/5470-enable...
Using Driver Verifier to identify issues with Windows drivers for advanced users
http://support.microsoft.com/kb/244617
How To Troubleshoot Driver Problems in Windows Vista or 7. (8/8.1 and 10
are essentially the same).
http://www.winvistaclub.com/t79.html
Using Driver Verifier
https://msdn.microsoft.com/en-us/library/window...
WINKEY + X - RUN - type in -> verifier /reset hit enter to disable
If Driver Verifier creates a minidump upload it and post the link here so we can analyze it.
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Please note that consumer-level troubleshooting software rarely specifies a particular piece of hardware so a lot of close observation is required.
PassMark Burnin Test - Free Trial - note the trial version will only run for 15 minutes and it really needs to be used for many hours. So if you use this you will need to faithfully and quickly restart it every 15 minutes.
PassMark - BurninTest - Free Trial
https://www.passmark.com/products/burnintest/
Running OCCT for Home Use (Free) and the Stress Tests may help indicate a cause.
OCCT - Free for Home use
Running Stress Tests might help indicate a cause - use ALL of these.
PC Stress Test free software for Windows 10
https://www.thewindowsclub.com/pc-stress-test-f...
Here to help,
Rob
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Please let us know the results and if you need further assistance. Feedback definitely helps us help all.
