OneDrive error code 0x8004de40

Question

I can log into my OneDrive for business account online and all other internet based services appear normal. I get this error code when attempting to sign in on the Desktop to my OneDrive account.

I have been prompted for a password update today, and have completed that. I have removed and reinstalled OneDrive, which had no effect. I have been able to use the new password fine on my mobile device, which also has Office 360 for the same account on it.

Please can you help?

Answer 1

Hi Andy,

Regarding the error code, it's like an Internet connection issue. Here are some references:

Thread - Error Code 0x8004de40

Thread - OneDrive not signing in

Video - Fix error code 0x8004de40 while connecting to OneDrive for Windows

If the issue remains, please share your OneDrive for Business sync client version number with us. Right click the icon > settings > About > version.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the download you receive from the third-party linked sites or any support related to the download or the downloaded technology. If you need support relating to the third party technology, please contact the manufacturer directly.

Thanks,

Jim

Answer 2

Where did my reply go?

Answer 3

Hi Andy,

Please refer to the information above.

Thanks,

Jim

Answer 4

Hi Andri Ólafsson,

The issue might have different root causes, so we split your post to this thread and our engineer will continue help you there.

Thanks,

Jim