[unsolve] Windows unable to complete the format

Question

since, i try to format my external drive because of MS technician suggest me to format it

I passed around 5 techinician of MS and no one can help me.

After i re-install windows 11 and cleaning my computer i still cannot format my external drive.

i try so many way and let MS assistant remote to my computer to fix it but cannot work.

now i'm at the end of one's wits

Noted : If someone in MS team see this, please see history of conversatoin

• Case #: 1036625143
• Case #: 1036630553
• Case #: 1036633079

Answer 1

Try using the clean all command:

Diskpart

List disk

Select disk 1

Clean all

Unfortunately if cleaning with the clean all cmd fails then that is a good indication the drive has gone bad & needs replacing.

You can try try checking the disk:

Open powershell with admin & enter:

chkdsk x: /r /scan /perf change x to the drive letter of the external drive.

Answer 2

Thanks for the information, I'm sorry about that.

Try deleting the volume through disk manager and see if there is a problem.

1. Press Windows+X, select Disk Manager;
2. Right-click the volume on this disk and select Delete volume.

If it also has an error, this unit is probably defective and will need to be replaced.