question

LorenzoDallaVecchia-6101 avatar image
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LorenzoDallaVecchia-6101 asked DSPatrick edited

IE8 test VM activation blocked

Hi,

I' am using the IE8 on Win7 (x86) Virtual Machine (installed on Hyper-V) to perform testing on IE8.
Recently, it has become impossible to activate Windows 7 inside the VM because its product key has been blocked by Microsoft.

This effectively reduces the usage period to just 10 days before I have to reinstall the VM.

Has the product key been blocked by accident?

Thanks.

PS: sorry for choosing a somewhat unrelated tag but I could not find any existing tag that covered my question.

Edit

Here is a screenshot of the error.
The error code is 0xC004C003.

94272-blocked-product-key.png


windows-7
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LorenzoDallaVecchia-6101 avatar image
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LorenzoDallaVecchia-6101 answered

I ended up using the Windows 10 VM which for some reason still works.

I don't know why the product key is blacklisted and the VMs that can still be downloaded from https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/ are not usable.
Microsoft should fix them (by replacing their embedded product key) or take them down.

Thanks everyone for your help.

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DSPatrick avatar image
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DSPatrick answered LorenzoDallaVecchia-6101 commented

This one might help.
https://docs.microsoft.com/en-us/troubleshoot/windows-server/deployment/error-0xc004e002-during-activation

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· 1
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I tried both methods described in the article and none worked.

To be clear, I am starting with a pristine virtual machine image, downloaded directly from MSFT. I don't think that it is corrupted in any way, so fixing the licensing files is probably not going to work.

My guess is that MSFT really banned that product key on their servers. I probably need to contact them (but how?) or download a newer VM image somewhere else.

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YuhanDeng-MSFT avatar image
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YuhanDeng-MSFT answered LorenzoDallaVecchia-6101 commented

Hi,
Would you provide details such as error code or screenshot when the issue happened? It would help us identify the problem quicker.
Anyway, you can refer to this article and see if it helps:
https://support.microsoft.com/en-us/topic/error-message-when-you-try-to-activate-windows-7-or-windows-vista-an-error-has-occurred-91541c3f-b742-24fb-17b7-6fd238a46799

Thanks for your time.
Best regards,
Danny


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I added the screenshot and error code to the question.

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YuhanDeng-MSFT avatar image YuhanDeng-MSFT LorenzoDallaVecchia-6101 ·

Hi,
Based on the article, you can try method B.
94257-image.png


For your reference:
https://support.microsoft.com/en-us/topic/error-message-when-you-try-to-activate-windows-7-or-windows-vista-an-error-has-occurred-91541c3f-b742-24fb-17b7-6fd238a46799

Thanks for your time.
Best regards,
Danny


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image.png (58.9 KiB)

Unfortunately, I cannot do that because I don't have another product key.
This is a virtual machine image that should already contain its own product key, pre-set by MSFT.

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DSPatrick avatar image
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DSPatrick answered

Any progress or updates?

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YuhanDeng-MSFT avatar image
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YuhanDeng-MSFT answered LorenzoDallaVecchia-6101 commented

Hi Lorenzo,
Here’s another article:
https://docs.microsoft.com/en-us/windows-server/get-started/activation-error-codes
94273-image.png
Would you try this? It seems that you could obtain a new key this way after those steps.

Thanks for your time.
Best regards,
Danny


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image.png (25.4 KiB)
· 1
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Thanks for the suggestion @YuhanDeng-MSFT.
I may give it a try, but honestly, I don't feel good about calling the volume activation support on the phone to obtain a new key.
The reason is that I don't want a permanent key to activate Windows 7, let alone a volume key.
It would be enough to know if there is a reason for banning the product key and if there is hope to have it restored.
The problematic product key is not "mine": it is free for anyone to download and usually lasted 90 days.

I suspect that I will spend a day on the phone, trying to explain this particular situation and obtain nothing.
If that's the only option, I will rather consider stopping testing on old IE.

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DSPatrick avatar image
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DSPatrick answered blerg-9532 Suspended commented

problematic product key is not "mine": it is free for anyone to download and usually lasted 90 days

Sound suspicious and likely the reason it is now blocked.


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Suspicious? That's the whole point of the test VM.
Microsoft offers some pre-configured Virtual Machine with an embedded license for the purpose of testing. You do not need to own a "real" license to use these.

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DSPatrick avatar image DSPatrick LorenzoDallaVecchia-6101 ·

Then you'll need to contact the vendor for support.


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The vendor is Microsoft. This is a well-known test program for software developers that they've been doing for at least 6 years.

https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/

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