windows 11 sound problem - no audio device is installed

Question

I cannot hear or speak during meetings or media playback

Answer 1

Hi Funto,

Thank you for using Microsoft products and making community posts.

I understands the importance of resolving this issue, Don’t worry I will be helping you with this following steps.

1. Run the Audio Troubleshooter

• Open Settings > System > Troubleshoot > Other Troubleshooters.
• Click Run next to Audio and follow the on-screen instructions.

2. Check Device Manager

• Press Win + X and select Device Manager.
• Expand Sound, video, and game controllers.
• If your audio device is missing or has a yellow warning icon, right-click and select Update driver.

3. Enable Audio Services

• Press Win + R, type services.msc, and hit Enter.
• Find Windows Audio and Windows Audio Endpoint Builder.
• Right-click each and select Restart.

4. Install Manufacturer-Specific Drivers

• If updating drivers doesn’t work, visit your PC manufacturer’s website and download the latest audio drivers.

5. Check BIOS Settings

• Restart your PC and enter BIOS (usually by pressing F2, F10, or Del).
• Look for Integrated Audio settings and ensure they are enabled.

Please feel free to let me know how it goes.

Chan G

Microsoft Community Moderator

Answer 2

I cannot hear or speak during meetings or media playback NO SOUND

SOUNDS NOT WORKING

Answer 3

im not able to hear sound of my laptop

Answer 4

I cannot hear anything including audio instructions

Answer 5

I have no audio, how can I search for a solution?