Black screen after trying to change to a new Microsoft account.

Question

When I open my laptop it was working properly after few hours I thought to change the Microsoft account and I want to delete old one. Next, When I make a new Microsoft account I moved it to has a administrator [I moved the new Microsoft account] In the lower side we have to tick the options like your account is disabled, never change password etc I did not tick anything and I apply and I click on ok also. I thought that the laptop operating system did not accept to change the administrator,so I did 2 to 3 times again and I though now it is good so I restart my laptop and a something happen it show only black screen with cursor nothing else Is showing on the laptop screen so I was worried. Plz help me fast or I will be sadd ☹️☹️

* Original title: Help me plz it is very important

Answer 1

Hi XYOG TM,

This my 2nd follow-up regarding your (Black screen after changing to a new Microsoft Account). We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.

Thank you. 

Bench

Microsoft Moderator

Answer 2

Hi XYOG TM,

We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

Thank you. 

Bench

Microsoft Moderator

Answer 3

Hi XYOG TM,

Thank you for Posting in Microsoft Community.

I'm sorry to hear about the issue you're experiencing. It seems like changing the administrator account settings may have caused the black screen problem. To resolve this, you can try booting your laptop into Safe Mode by pressing F8 or Shift + F8 during startup. From there, you can try to revert the changes you made to the administrator account settings. If that doesn't work, you may need to perform a system restore to a point before you made the changes. If you're unable to resolve the issue.

Before doing the steps make sure you have backed up files.

If you want to change into new Microsoft account as a user then how about you create a new user. It seems that the user you have is corrupted.

To do that > press windows key and I then it opens settings > account > other users> create new user then add the Microsoft account then click the newly created user profile then put admin and restart or sign out by pressing windows key then click the user name of your current profile then signout to switch to a new user.

Best Regards,

Bench

Microsoft Moderator