App Store is showing Trailer in the top of listing when the option is disabled

Gary Hollfelder 1 Reputation point
2020-06-22T20:25:58.477+00:00

Hello,

The trailer video is appearing at the top of the store listing even when I have the selection Chose a trailer to play at the top of your Store Listing set to No trailer selected. Here is the listing https://www.microsoft.com/store/apps/9PBBZD49KBFW

Any suggestions on disabling this top trailer?

Thanks

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  1. Roy Li - MSFT 31,766 Reputation points Microsoft Vendor
    2020-06-23T04:05:06.45+00:00

    Hello,

    Welcome to Microsoft Q&A!

    From the store page, I noticed that you have uploaded trailers for your app. Have you provided the 16:9 Super hero art image for the trailers? Based on the document - App screenshots, images, and trailers: Trailers are short videos that give customers a way to see your product in action, so they can get a better understanding of what it’s like. They are shown at the top of your app's Store listing (as long as you include a 16:9 Super hero art image).

    Besides, Microsoft Q&A doesn't support questions about app submissions in the store. Please ask questions in Publishing windows app forum.

    Thank you.