Windows 7 - BSOD 0x0000007A

Anonymous
2014-07-10T16:13:23+00:00

Original Title : Help

I keep getting error messages when i start up my computer saying windows recovered from and unexpected shutdown. more details below.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

Additional information about the problem:

BCCode: 7a

BCP1: FFFFF6FC50083D48

BCP2: FFFFFFFFC000000E

BCP3: 000000000EDD0880

BCP4: FFFFF8A0107A9880

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Windows for home | Previous Windows versions | Performance and system failures

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  1. Anonymous
    2014-07-10T17:56:35+00:00

    Hi,

    Are you using an SSD? Or RAID? Double Check "EVERYTHING" relating to the hard drive,controller, and cabling (of course remove ALL power first).


    Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't start Windows.

    http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

    Check this thread for information using BlueScreenView, MyEventViewer and other methods

    to troubleshoot BlueScreens - top 3 replies (+1 other).

    http://answers.microsoft.com/en-us/windows/forum/windows_7-system/sometimes-i-get-a-blue-screen-when-using-ie-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if you make them available from the OneDrive or other file

    sharing sites (such as MediaFire). If you have problems uploading the minidumps copy

    them to the Desktop or the Documents folder and upload them from there.

    Adding files to your OneDrive

    http://windows.microsoft.com/en-us/windows-8/getting-started-onedrive-tutorial

    One-Drive - Share files and folders and change permissions

    http://windows.microsoft.com/en-us/onedrive/share-file-folder

    Zip or upload the contents of C:\Windows\minidump

    Use OneDrive to upload collected files

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    Also do this so you can see the likely bluescreens.

    Windows Vista automatically restarts if your PC encounters an error that causes it to crash.

    (also Windows 7)

    http://www.winvistatips.com/disable-automatic-restart-t84.html

    ===========================================================

    BCCode: 7A    0x0000007A

    The primary causes of this error are virus/malware, drivers, memory, and disk corruption. And

    there can even be combinations of those so a thorough check of all is required. Added possible

    causes are hardware errors such as damaged motherboard or other hardware.

    BCCode: 7A    0x0000007ABug Check 0x7A: KERNEL_DATA_INPAGE_ERRORThe KERNEL_DATA_INPAGE_ERROR bug check has a value of 0x0000007A. This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.

    Important Info If You Have Received a STOP Code

    If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

    If you have experience with computers and want to try to recover from this error, follow the steps provided in the Microsoft article Resolving STOP (Blue Screen) Errors in Windows.

    These actions might prevent an error like this from happening again:

    1. Download and install updates and device drivers for your computer from Windows Update.
    2. Scan your computer for computer viruses.
    3. Check your hard disk for errors.

    KERNEL_DATA_INPAGE_ERROR Parameters

    The four parameters that are listed in the message can have three possible meanings. If the first parameter is 1 or 2, or 3 and the third parameter is 0, the parameters have the following definitions.

    Parameter Description
    1 The lock type that was held (1, 2, or 3)
    2 The error status (usually an I/O status code)
    3 If Lock Type is 1: the current process<br><br><br>If Lock Type is 2 or 3: 0
    4 The virtual address that could not be paged into memory

    If the first parameter is 3 (and the third parameter is nonzero) or 4, the parameters have the following definitions.

    Parameter Description
    1 The lock type that was held (3 or 4)
    2 The error status (typically an I/O status code)
    3 The address of the InPageSupport structure
    4 The faulting address

    Otherwise, the parameters have the following definitions.

    Parameter Description
    1 The address of the page table entry (PTE)
    2 The error status (usually an I/O status code)
    3 The PTE contents
    4 The faulting address

    Cause

    Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR bug check from the error status (Parameter 2). Some common status codes include the following:

    • 0xC000009A, or STATUS_INSUFFICIENT_RESOURCES, indicates a lack of nonpaged pool resources.
    • 0xC000009C, or STATUS_DEVICE_DATA_ERROR, typically indicates bad blocks (sectors) on the hard disk.
    • 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED, indicates defective or loose cabling, termination, or that the controller does not see the hard disk.
    • 0xC000016A, or STATUS_DISK_OPERATION_FAILED, indicates bad blocks (sectors) on the hard disk.
    • 0xC0000185, or STATUS_IO_DEVICE_ERROR, indicates improper termination or defective cabling on SCSI devices or that two devices are trying to use the same IRQ.
    • 0xC000000E, or STATUS_NO_SUCH_DEVICE, indicates a hardware failure or an incorrect drive configuration. Check your cables and check the drive with the diagnostic utility available from your drive manufacturer. If you are using older PATA (IDE) drives, this status code can indicate an incorrect master/subordinate drive configuration.

    These status codes are the most common ones that have specific causes. For more information about other possible status codes that can be returned, see the Ntstatus.h file in the Microsoft Windows Driver Kit (WDK).

    Another common cause of this error message is defective hardware or failing RAM.

    A virus infection can also cause this bug check.

    Resolution

    Resolving a bad block problem: An I/O status code of 0xC000009C or 0xC000016A typically indicates that the data could not be read from the disk because of a bad block (sector). If you can restart the computer after the error, Autochk runs automatically and attempts to map the bad sector to prevent it from being used anymore.

    If Autochk does not scan the hard disk for errors, you can manually start the disk scanner. Run Chkdsk /f /r on the system partition. You must restart the computer before the disk scan begins. If you cannot start the computer because of the error, use the Recovery Console and run Chkdsk /r.

    Warning   If your system partition is formatted with the FAT file system, the long file names that the Windows operating system uses might be damaged if you use Scandisk or another MS-DOS-based hard disk tool to verify the integrity of your hard disk from MS-DOS. Always use the version of Chkdsk that matches your version of Windows.

    Resolving a defective hardware problem: If the I/O status is C0000185 and the paging file is on an SCSI disk, check the disk cabling and SCSI termination for problems.

    Resolving a failing RAM problem: Run the hardware diagnostics that the system manufacturer supplies, especially the memory scanner. For more information about these procedures, see the owner's manual for your computer.

    Check that all the adapter cards in the computer are properly seated. Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean.

    Check the System Log in Event Viewer for additional error messages that might help identify the device that is causing the error. You can also disable memory caching of the BIOS to try to resolve this error.

    Make sure that the latest Windows Service Pack is installed.

    If the preceding steps do not resolve the error, take the system motherboard to a repair facility for diagnostic testing. A crack, a scratched trace, or a defective component on the motherboard can cause this error.

    Resolving a virus infection: Check your computer for viruses by using any up-to-date, commercial virus scanning software that examines the Master Boot Record of the hard disk. All Windows file systems can be infected by viruses.

    See also - **Bug Check 0x77 (KERNEL\_STACK\_INPAGE\_ERROR)**

    BCCode: 7A    0x0000007A  <-- read this linkhttp://www.faultwire.com/solutions-fatal\_error/KERNEL-DATA-INPAGE-ERROR-0x0000007A-\*1137.html?order=date

    =============================

    If you need to check for malware here are my recommendations - these will allow you to do

    a thorough check and removal without ending up with a load of spyware programs running

    resident which can cause as many issues as the malware and maybe harder to detect as the

    cause.

    No one program can be relied upon to detect and remove all malware. Added that often easy

    to detect malware is often accompanied by a much harder to detect and remove payload. So

    its better to be overly thorough now than to pay the high price later. Check with these to an

    extreme overkill point and then run the cleanup only when you are very sure the system is clean.

    These can be done in Safe Mode - repeatedly tap F8 as you boot however you should also run 

    them in regular Windows when you can.

    TDSSKiller.exe. - Download to the Desktop - then go to it and Right Click on it - RUN AS ADMIN

    it will show any infections in the report after running - if it will not run change the name from

    tdsskiller.exe to tdsskiller.com. Whether it finds anything or not does not mean you should not

    check with the other methods below.

    http://support.kaspersky.com/viruses/solutions?qid=208280684

    Download malwarebytes and scan with it, run MRT, and use the on-line scanners and other methods.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    Malwarebytes - free

    http://www.malwarebytes.org/products/malwarebytes_free

    SuperAntiSpyware Portable Scanner - Free

    http://www.superantispyware.com/portablescanner.html?tag=SAS_HOMEPAGE

    AdwCleaner

    http://www.bleepingcomputer.com/download/adwcleaner/

    Run the Microsoft Malicious Removal Tool

    Start - type in Search box -> MRT  find at top of list - Right Click on it - RUN AS ADMIN.

    You should be getting this tool and its updates via Windows Updates - if needed you can

    download it here.

    Download - SAVE - go to where you put it - Right Click on it - RUN AS ADMIN

    (Then run MRT as above.)

    Microsoft Malicious Removal Tool - 32 bit

    http://www.microsoft.com/downloads/details.aspx?FamilyID=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

    Microsoft Malicious Removal Tool - 64 bit

    http://www.microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495E-94E7-6349F4EFFC74&displaylang=en

    Try the trial version of Hitman Pro :

    Hitman Pro is a second opinion scanner, designed to rescue your computer from malware

    (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security

    measures you have taken (such as anti virus software, firewalls, etc.).

    http://www.surfright.nl/en/hitmanpro


    If needed here are some online free scanners to help

    Microsoft Safety Scanner

    http://www.microsoft.com/security/scanner/en-us/default.aspx

    Eset on-line scanner

    http://www.eset.com/onlinescan/

    Kaspersky on-line scanner

    http://www.kaspersky.com/virusscanner

    Other Free online scans

    http://www.google.com/search?hl=en&source=hp&q=antivirus+free+online+scan&aq=f&oq=&aqi=g1


    **After removing any malware :**Also do these to cleanup general corruption and repair/replace damaged/missing

    system files.

    Start - type this in Search Box ->  COMMAND   find at top and RIGHT CLICK  -  RUN AS ADMIN

    Enter this at the prompt - sfc /scannow

    How to Repair Windows 7 System Files with System File Checker

    http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program

    generates in Windows Vista cbs.log

    http://support.microsoft.com/kb/928228

    Also run CheckDisk so we can rule out corruption as much as possible.

    How to Run Disk Check in Windows 7

    http://www.sevenforums.com/tutorials/433-disk-check.html


    If any Rootkits are found use this thread and other suggestions. (Run UnHackMe)

    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/a8f665f0-c793-441a-a5b9-54b7e1e7a5a4/

    =======================================

    =======================================

    Memory tests do not catch all errors such as mismatched memory (possible even for sticks

    that appear to be identical) and when faster memory is placed in system behind slower

    memory. So it is best to also swap sticks in and out to check for those even if all memory

    tests fail to show a problem.

    To test RAM check here - let it run 4+ hours or so.  <-- best methodwww.memtest.org

    For the Vista/Windows 7 Memory Diagnostic Tool

    Start - type in Search box ->  Memory - find Memory Diagnostics tool at top of list - Right Click -

    RUN AS ADMIN follow the instructions

    Windows Vista: How to Scan / Test your RAM or Memory with Windows Vista Memory Diagnostic

    Tool

    http://www.shivaranjan.com/2007/11/01/windows-vista-how-to-scan-test-your-ram-or-memory-with-windows-vista-memory-diagnostic-tool/

    How to Run the Memory Diagnostics Tool in Windows 7

    http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html


    Could be a driver related issue though less likely than memory. Update your drivers

    manually by looking at System maker and Device maker's sites.

    References to Vista also apply to Windows 7.

    This is my generic how to for proper driver updates : (Check for BIOS and driver updates.)

    This utility makes it easy to see which versions are loaded :

    DriverView - Free - utility displays the list of all device drivers currently loaded on your system.

    For each driver in the list, additional useful information is displayed: load address of the driver,

    description, version, product name, company that created the driver, and more.

    http://www.nirsoft.net/utils/driverview.html

    For Drivers check System Maker as fallbacks and Device Maker's which are the most current.

    Control Panel - Device Manager - Display Adapter - write down the make and complete model

    of your video adapter - double click - Driver's tab - write down the version info. Now click UPdate

    Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click -

    Uninstall - REBOOT this will refresh the driver stack.

    Repeat that for Network - Network Card (NIC), Wifi, Sound, Mouse and Keyboard if 3rd party

    with their own software and drivers and any other major device drivers you have.

    Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device

    Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for

    BIOS, Chipset and software updates at System Maker's site while there.)

    Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after

    each installation.

    Always check in Device Manager - Drivers tab to be sure the version you are installing actually

    shows up. This is because some drivers rollback before the latest is installed (sound drivers

    particularly do this) so install a driver - reboot - check to be sure it is installed and repeat as

    needed.

    Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check

    manually by model.

    Manually look at manufacturer's sites for drivers - and Device Maker's sites.

    http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm

    Installing and updating drivers in Windows 7 (updating drivers manually using the methods above

    is preferred to ensure the latest drivers from System maker and Device makers are found)

    http://www.sevenforums.com/tutorials/43216-installing-updating-drivers-7-a.html

    Hope this helps.


    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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4 additional answers

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  1. Anonymous
    2014-07-10T16:30:37+00:00

    Does this happen every time you turn on your computer?

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  2. Anonymous
    2014-07-10T16:48:37+00:00

    Lately yes it has

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  3. Anonymous
    2014-07-10T16:57:01+00:00

    Do you see any error messages or blue screens when you are using the shut down command?

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  4. Anonymous
    2014-07-10T17:32:45+00:00

    No but the blue screen of death has appeared once when I turn on my computer

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