Windows 11 24H2 BSOD after update

Question

So in a nutshell I tried installing 24H2 on my Acer Nitro 5 (AN515-55) back in December and it gave bsod upon boot (I forgotten what the exact stopcode is) and then in January I tried it again and the same thing happened again it also has the same stop code as before after that I decided to turn off "Get the updates as soon as they're available" in the settings since that is where I was probably getting the update.

Ever since then I didnt got an issue and I was still able to install other updates but alot recently I already started receiving notifications on downloading it but im skeptical after what happened the last time I updated it so I just hide it but recently today it just downloaded the update automatically!??

Anyways I still need to shutdown my computer so I had no choice but to shut it down and install the update, well again it happened again

Its a different stopcode this time which is PAGE_FAULT_IN_NONPAGED_AREA, all of my drivers are updated I also checked Acer's website they haven't released an update since 2022 I think it has something to do with Intel SST based on this https://learn.microsoft.com/en-us/windows/release-health/status-windows-11-24h2 but I can't be sure of it. Also for those wondering no my computer was not able to boot to windows.

Luckily my laptop was able to rollback but now its downloading the update again -_- I am able to pause the updates for now, somehow the minidump folder is empty but I do have a dumpstack.log also in event viewer this is the only thing that is displayed: Installation Failure: Windows failed to install the following update with error 0xC1900101: Windows 11, version 24H2.

Is there any way to like block the 24H2 updates while also still able to receive other updates?
Also how do I fix this issue when updating 24H2? since all my drivers are updated im not sure what is causing this issue.

Answer 1

1

This is the method to stop the 24H2 update and other updates will install normally:

Click your Start Button, then just type cmd and from the resulting list, right click Command Prompt and choose 'Run as Administrator'

Paste this command into Command Prompt and press Enter:

reg add HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /v TargetReleaseversion /t REG_DWORD /d 1

Paste this command into Command Prompt and press Enter::

reg add HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate /v TargetReleaseversionInfo /t REG_SZ /d 23H2

Close Command Prompt

Open File Explorer, then navigate to C:\Windows\SoftwareDistribution\Download

Delete the contents of that folder, not the folder itself and restart (not shut down) your PC.

2

Then, at a later date, if you want to install the 24H2 update, you would need to open the Registry Editor, then go to this location:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

And delete the TargetReleaseversion entry.

Answer 2

Here is the DumpStack.log

Answer 3

Thank you for that information, please upload the dumpstack.log file to any cloud service and provide a share link here and I will check that for you to see if it indicates the underlying problem.

Answer 4

Im using Windows 11 23H2, will the info in the dumpstack.log not help? it seems its not creating a any files in the minidump folder since I dont have it configured. Hopefully it will give a minidump if it happens again

Answer 5

Hi, I am Dave, I will help you with this.

That BSOD indicates it is possibly the graphics drivers causing the BSOD, but without any minidump file data to analyse, it is not possible to know for certain.

Before I can provide you with a method to block the 24H2 update for a while until that update has been fully patched, I need some information on your current Windows version, click your Start Button, then just type winver and press Enter, please provide a screenshot of the resulting dialog box.