Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.
I understand the issue you have, there is nothing to worry I am here to help, have you tried to check the Wi-Fi on your other devices such as your phone or other PC to see if the issue is on the internet service provider or on the internet itself? if yes, and the only issue is on your PC, kindly follow the steps below:
Method 1. Roll back Wi-Fi driver.
-Press the Windows key + X
-Go to Device Manager
-Expand the Network Adapters
-Look for your Wi-Fi driver
-Right-click and click "Update Driver"
-Look for "Browse my computer for driver"
-Click "Let me pick drivers available drivers on my computer"
-Choose an old driver or other names of the driver then select it and hit next until it installs.
-Restart the PC and check
If the issue persists, run the following command in Command Prompt (Admin). Follow the steps below to do so.
These sets of commands will reset the internet connection and re-calibrate the internet settings you have.
Press Windows Key + X.
Click on the Command prompt (Admin) or Windows Powershell (admin)
Type the following commands, and hit Enter after each command:
netsh int tcp set heuristics disabled
netsh int tcp set global autotuninglevel=disabled
netsh int tcp set global rss=enabled
netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
If the same issue follows the methods below:
Do clean boot:
A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.
- In the search box on the taskbar, type msconfig and select System Configuration from the results.
- On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
- On the Startup tab of System Configuration, select Open Task Manager.
- Under Startup in Task Manager, for each startup item, select the item and then select Disable.
- Close Task Manager.
- On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.
Troubleshooting reference:
https://support.microsoft.com/en-us/topic/how-t...
Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.
Let me know how it goes and I hope that helps.
Bernard