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Errors when installing update KB5051987 - (0x800f0838, 0x800f0993)

Anonymous
2025-02-12T12:44:02+00:00

Windows 11 Pro N - 24H2

OS Build - 26100.2605

I have constant troubles installing updates for about a month and a half now. The latest cumulative KB5051987 shows the 0x800f0993 error when installing from windows update, and 0x800f0838 when installing manually from powershell.

I have tried all the common advices:

-- sfc /scannow

-- dism /online /cleanup-image /restorehealth

-- net stop wuauserv 

net stop cryptSvc 

net stop bits 

net stop msiserver 

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old 

ren C:\Windows\System32\catroot2 catroot2.old 

net start wuauserv 

net start cryptSvc 

net start bits 

net start msiserver

-- wuauclt /detectnow 

wuauclt /reportnow

-- Manual install in Safe Mode

And the same issue persists.
For this update, Windows Catalog downloads 2 msu packages :
-- windows11.0-kb5043080-x64...
-- windows11.0-kb5051987-x64...

The first installs fine, the second fails at about 73%. I'm copying part of the relevant logs here :

...
2025-02-12 13:54:56, Info CBS: Stage Progress remap: [69]->[53]%

2025-02-12 13:54:56, Info CBS: Stage Progress remap: [100]->[73]%

2025-02-12 13:54:57, Error ICbsServicingProcessor->Process for the non-SSU packages failed: 800f0983 [Error,Facility=(000f),Code=2435 (0x0983)]
2025-02-12 13:54:57, Error Staging packages failed, hrControllerResult = -2146498173
2025-02-12 13:54:57, Error CDeploymentSession::Install::::operator ()(9100): Result = 0x800F0983

2025-02-12 13:54:57, Info OnError: [0x800F0983]

2025-02-12 13:54:57, Info WatsonHelper: Setting bucket parameter [3]: [0x800F0983]

2025-02-12 13:54:57, Info Error is fatal: [TRUE]. UpdateResult: [1].

2025-02-12 13:54:57, Info [Plugins]::Serialize: 0 plugins present

2025-02-12 13:54:57, Info WatsonHelper: Setting bucket parameter [2]: [1]

2025-02-12 13:54:57, Info WatsonHelper: No opt-in

2025-02-12 13:54:57, Info ReportEventInstallEnd: ExtensionName = [OS]

2025-02-12 13:54:57, Info ReportEventInstallEnd: hr = [0x800F0983]

2025-02-12 13:54:57, Info ReportEventInstallEnd: InternalFailureResult = [0x0]

2025-02-12 13:54:57, Info ReportEventInstallEnd: result = [1]

2025-02-12 13:54:57, Info ReportEventInstallEnd: CancelRequested = [FALSE]

2025-02-12 13:54:57, Info ReportEventInstallEnd: UpdatePriority = [0]
2025-02-12 13:54:57, Error DISM DISM Package Manager: PID=616 TID=3640 Installation failed. - CDISMPackageManager::ProcessWithUpdateAgent(hr:0x800f0983)

2025-02-12 13:54:57, Info Deleting non payload files from sandbox.
...

Any help would be greatly appreciated, re-installing Windows is something I really want to avoid.
Thank you

Windows for home | Windows 11 | Windows update

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  1. Ramesh 176.1K Reputation points Volunteer Moderator
    2025-02-13T04:05:43+00:00

    Please place the two .msu files in a folder -- e.g., C:\Updates

    Then, run the following command from admin PowerShell.

    • Add-WindowsPackage -Online -PackagePath "C:\Updates\windows11.0-kb5051987-x64_199ed7806a74fe78e3b0ef4f2073760000f71972.msu"

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  2. Ramesh 176.1K Reputation points Volunteer Moderator
    2025-02-27T08:49:50+00:00

    So try the other option.

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  3. Anonymous
    2025-02-24T21:20:52+00:00

    I did this for kb5051987 and it seemed to install, however after reboot my Windows Update still says it was downloading (0%).

    It then finished downloading and installing and failed again.

         Failed to install on ‎2/‎24/‎2025 - 0x80070302

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  4. Ramesh 176.1K Reputation points Volunteer Moderator
    2025-02-25T02:35:12+00:00

    I did this for kb5051987 and it seemed to install, however after reboot my Windows Update still says it was downloading (0%).

    It then finished downloading and installing and failed again.

    Failed to install on ‎2/‎24/‎2025 - 0x80070302

    The Feb update is problematic on many systems. Simply use the wushowhide.diagcab tool to hide it and wait for the March 11th quality update.

    To hide/block KB5051987, you can use the following Microsoft tool.

    https://download.microsoft.com/download/f/2/2/f...

    If Edge blocks the download, go ahead and click "Keep".

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  5. Ramesh 176.1K Reputation points Volunteer Moderator
    2025-02-24T12:31:40+00:00

    how did you do it? im still stuck weeks later

    Please see:

    Fix issues by reinstalling the current version of Windows - Microsoft Support: https://support.microsoft.com/en-us/windows/fix-issues-by-reinstalling-the-current-version-of-windows-497ac6da-7cac-4641-82a5-f50398d879a0

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