Critical System Issues Following Windows 11 24H2 Update: Boot Errors, System Freeze, and Bitlocker Access Denied

Question

Two days back I received the Windows 11 24H2 Update on my system "HP Omen 16". Following the installation, I observed two identical entries for 'Windows 11 on volume 3' within the boot menu. No selection was made, and the system successfully logged into Windows after a 30-second delay.

The following workday, I consulted with our IT department regarding this behavior. Upon restarting the system in their presence, the dual boot entries reappeared. Attempts to select between the entries were unsuccessful. Proceeding to 'Change defaults or choose other options' and selecting the 'Repair' option resulted in a system freeze, characterized by an automatic reboot loop.

Subsequent attempts at system recovery using built-in tools encountered the following error:

"Your PC/Device needs to be repaired.

A required device isn't connected or can't be accessed.

Error Code: 0xc0000225"

![](https://learn-attachment.microsoft.com/api/attachments/d99e4b91-e430-4162-a12e-e9bb43699141?platform=QnA

Answer 1

Hello,

When you see two Windows 11 entries, that means Windows accidentally added the boot entry from the folder $Windows.~BT as well as the original Windows installation.

What does repeatedly pushing Enter or the other keys do?

Since you are getting into the Automatic Repair loop, once Windows says that it couldn't fix the problems, please push "See advanced options" then "Troubleshoot" then "Advanced options" then "Command Prompt". If you are prompted for your BitLocker recovery key, push skip drive.

At the Command Prompt, type manage-bde -unlock -rp recoverykey C: and push enter. Replace recoverykey with the 48 digit recovery key in your Microsoft account. If you have multiple recovery keys, make sure to check all of the recovery keys and see if that works.

Then, once you get your drive unlocked, you can type manage-bde off C: and push enter, which will turn off BitLocker.

Then, type bcdedit and then attach a screenshot of what you see and then please attach it here.

Hope to hear back from you.

Answer 2

Hello,

When you see two Windows 11 entries, that means Windows accidentally added the boot entry from the folder $Windows.~BT as well as the original Windows installation.

What does repeatedly pushing Enter or the other keys do?

Since you are getting into the Automatic Repair loop, once Windows says that it couldn't fix the problems, please push "See advanced options" then "Troubleshoot" then "Advanced options" then "Command Prompt". If you are prompted for your BitLocker recovery key, push skip drive.

At the Command Prompt, type manage-bde -unlock -rp recoverykey C: and push enter. Replace recoverykey with the 48 digit recovery key in your Microsoft account. If you have multiple recovery keys, make sure to check all of the recovery keys and see if that works.

Then, once you get your drive unlocked, you can type manage-bde off C: and push enter, which will turn off BitLocker.

Then, type bcdedit and then attach a screenshot of what you see and then please attach it here.

Hope to hear back from you.

Hi, Thanks for your response. I've shared this discussion with my IT team but they are saying that my PC is not available on Active Directory (AD) but on a Local domain. So this is not workable. Please advise, what should I do?

Thanks!

Answer 3

Hello,

By not workable, did you mean that you can't access your recovery key from your Microsoft account or a different step isn't available?

Hope to hear back from you.

Answer 4

Thank You for responding once again. I did it by using bootable USB and choosing Repair options > Choosing Recovery with USB options > choosing Solid State Drive to boot to the Windows.

Thank you once again for responding.

Answer 5

Hello,

Are you able to access the Command Prompt from inside Windows Setup on the USB?

If so, you should be able to do the bcdedit commands listed above. I can help you with those commands if you would like.

Hope this helps.