Microsoft family safety popup wont stop

Question

It wont even let me insert the image here for some reason. I sign in either with my pc password or by sending me a code on my mail but it just pops up again fev seconds later. I tried closing it thru task manager. This also happens every time i start my pc so restarting doesnt work either. I cannot leave the family as I'm not the admin. I cant study like this help me please

Answer 1

This is what worked for me on both of my child's computer, as this issue happened on both of them.

The computers (or previous computers with the same name) were added to the family account with Windows10 long time ago. Then those were replaced/rebuilt with Win11, but somehow the devices did not get refreshed in the Family Safety.

So I cleaned up the devices in the child's accounts.

Steps:

1. Log in to your account on the web: https://account.microsoft.com/
2. Go to Devices -> Show all devices
3. Remove all the old devices, if there's any
4. Remove the device you have the issue with
5. When you're asked, remove the device from the Microsoft Store section too
6. Check that the device you're having this issue with is not listed anywhere
7. Reboot
8. Log in to the computer with your MS account again
9. Check if the device is added back to you account.

9.a. If not, open Microsoft Store, go to Settings, and enable "Offline permissions"

9.b. Check again

This process will not require you to be the administrator of the family, you must do this with your own account.

Answer 2

Hello, Barbora Bottova.

Welcome to Microsoft Community!

To resolve the Microsoft Home Security pop-up that keeps popping up, you can try the following steps:

1. Turn off Family Settings: Press Windows Key + R to open the Run dialog box, type netplwiz and press Enter. In the User Accounts window, select your account and uncheck the “Users must enter a username and password to use this computer” option. Click Apply and enter your password, then restart your computer.
2. Check family member status: Make sure you are no longer part of a family group. You can visit An external link was removed to protect your privacy. Check your family member status. If you still show up in the family group, contact your family administrator to have you removed.
3. Disable family features: If you have permission, you can try disabling family features. Open Settings, select Accounts, then Family and Other Users. Under Family members, select “Manage family settings online” and follow the prompts.

These are some of the things we can try at this point. I look forward to your progress and stand ready to assist you further.

Best Regards.

Leo.L - Microsoft Community Support Specialist

Answer 3

Thanks a lot man, this worked! You have saved my daughter and me from going completely mad. A true hero :)