ds4 (ps4 controller) dose not connect to my windows 11 using bluetooth

Question

Hello, I was using my DS4 Bluetooth controller on my laptop with Windows 11 for an extended period, and everything was working well. However, after leaving my laptop idle for a while, I returned to find that the controller wouldn't connect at all. Initially, it was listed as "Bluetooth controller," but when I attempted to reconnect, it appeared as "Qmacro." Clicking on it turns off my controller in pairing mode, and it prompts, "Please make sure that the device is connected.". i have two controller and Both of my controllers are experiencing the same issue.

i tried reinstalling the bluetooth driver
Windows was recently repaired using Windows Update, which reinstalled Windows without losing any files.
i reseted my controller

nothing worked

note : that is a bluetooth issuse because connect![](https://learn-attachment.microsoft.com/api/attachments/04fc6989-20a6-4789-b373-480fedbd6d83?platform=QnA"https://learn-attachment.microsoft.com/api/attachments/8effa8ce-093b-4510-8276-4c0f29ef9e99?platform=QnA" title="filestore.community.support.microsoft.com" rel="ugc nofollow">

Answer 1

Hi Welcome to Microsoft community.It sounds like you're facing a Bluetooth connectivity issue with your DS4 (PS4) controllers on Windows 11. Here are some steps you can take to troubleshoot and hopefully resolve this problem:Bluetooth Troubleshooting:

1. Reset Bluetooth Device List:
   • Navigate to Settings > Devices > Bluetooth & other devices.
   • Remove all instances of your controllers from the Bluetooth devices list. This includes both "Bluetooth controller" and "Qmacro" entries.
   • Once removed, restart your laptop to refresh the Bluetooth device cache.
2. Re-pairing the Controller:
   • After restarting, go back to the Bluetooth settings:
     • Ensure Bluetooth is enabled on your laptop.
     • On your DS4 controller, press and hold both the PS button and the Share button until the light bar starts flashing. This puts the controller into pairing mode.
     • In Windows, click on "Add Bluetooth or other device" then select "Bluetooth".
     • When your controller appears (it should show as "Wireless Controller" or similar), click on it to pair. If it shows as "Qmacro" again, try to pair it as that.
3. Driver and Software:
   • DS4Windows: Even if you've reinstalled Bluetooth drivers, DS4Windows can sometimes solve connectivity issues by providing a layer of compatibility:
     • Download the latest version from the official source (ds4-windows.com).
     • Install .NET Framework if not already installed, as DS4Windows requires it.
     • Use DS4Windows to connect your controller. It might bypass some of the native Windows Bluetooth issues.
     • Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
4. Power Management Settings:
   • Sometimes, Windows might power down Bluetooth to save energy. Go to Device Manager, find your Bluetooth device, right-click it, go to Properties, then the Power Management tab, and uncheck "Allow the computer to turn off this device to save power."
5. Bluetooth Services:
   • Check if Bluetooth services are running:
     • Open Services (you can search for it in the start menu), look for services like "Bluetooth Support Service", "Bluetooth Device Monitor", ensure they're set to automatic start and are running.
6. Firmware and Controller Reset:
   • You've reset the controller, but ensure it's not a firmware issue:
     • If the controller connects via USB, try updating the controller's firmware through a PS4 console or using software designed for this purpose if available.
7. Interference:
   • Bluetooth signals can be disrupted by other wireless devices. Try moving other Bluetooth devices away or turn off devices like Wi-Fi routers temporarily to see if the connection improves.

If after these steps you're still encountering issues, consider:

• Uninstall the latest Windows updates, which may also cause configuration issues with the Bluetooth driver.
• Use Windows restore point to restore your computer to a previous correct time period and check if it has any effect.

Given that both controllers are affected and USB works fine, it's predominantly a software or Bluetooth adapter compatibility issue. Keep us updated if any of these solutions work for you.Best regardsDerrick Qian | Microsoft Community Support Specialist