Share via

issues with December 10, 2024—KB5048652 (OS Builds 19044.5247 and 19045.5247),OS:19045.2965

Anonymous
2024-12-30T17:26:35+00:00

when i install this i internet is not working why this is happen ?how can i fix this ?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2024-12-31T08:37:19+00:00

    Hello Orun Sunny,

    Welcome to the Microsoft Community.

    It seems that you're encountering an issue with the December 10, 2024 update (KB5048652) on Windows 10, where your internet stops working after installing the update, and you're seeing "Pending restart" for KB5046542 and "Pending install" for KB5048652.

    There could be a few potential reasons for this issue, including driver conflicts, issues with network settings, or specific bugs introduced in the update. Below are several steps to help you troubleshoot and potentially resolve the problem.

    1. Restart Your PC

    Before diving into more complex troubleshooting, it's worth noting that updates with pending installs or restarts can cause temporary issues like network connectivity problems. Start by doing the following:

    • Restart your PC to see if the updates are fully installed and if the network connection issue resolves itself after the restart.
    • If the problem persists, proceed with further troubleshooting steps.

    2. Check Network Adapter and Drivers

    It’s possible that the update might have affected your network adapter drivers or configuration, especially if the internet was working fine before the update.

    Update Network Drivers:

    1. Open Device Manager:
      • Press Windows + X and select Device Manager.
    2. Expand Network Adapters:
      • Find your network adapter (e.g., Wi-Fi or Ethernet adapter) and right-click on it.
      • Choose Update Driver.
    3. Search for Updated Drivers:
      • Select Search automatically for updated driver software. Windows will check for any new driver updates.
      • If a new driver is found, follow the prompts to install it.
      • Restart your computer and check if the issue persists.

    Reinstall Network Drivers:

    If updating the driver doesn’t resolve the issue, you may want to uninstall and reinstall the network adapter drivers:

    1. In Device Manager, right-click on your network adapter and select Uninstall device.
    2. Restart your computer, and Windows should automatically reinstall the drivers.

    3. Check for Pending Updates and Reinstall the Updates

    Since you've mentioned that updates are marked as "Pending Restart" and "Pending Install," it’s possible that the updates did not install correctly the first time.

    Force Windows Update to Complete:

    1. Go to Settings > Windows Update.
    2. Check if there are any pending updates and manually try to install them.
    3. If the update is still stuck in a "Pending restart" or "Pending install" state, try using the Windows Update Troubleshooter:
      • Go to Settings > System > Troubleshoot > Other troubleshooters.
      • Run the Windows Update Troubleshooter and follow the instructions.

    Reinstall the Problematic Updates:

    You can also manually download and install the update from the Microsoft Update Catalog:

    1. Go to the Microsoft Update Catalog.
    2. Search for KB5048652 and KB5046542 and download the appropriate version.
    3. Install the updates manually and restart your PC.

    4. Run Network Troubleshooter

    Windows come with a built-in Network Troubleshooter that can help diagnose and fix common internet connection issues.

    1. Open Settings > System > Troubleshoot > Other troubleshooters.
    2. Select Internet Connections and click Run.
    3. Follow the on-screen instructions to diagnose and fix any issues.

    5. Reset TCP/IP Stack

    If the update caused network configuration issues, resetting the TCP/IP stack can sometimes help resolve internet connectivity problems.

    1. Open Command Prompt as Administrator:
      • Press Windows + X and select Command Prompt (Admin) or Windows Terminal (Admin).
    2. Run the following command: netsh int ip reset This will reset your network settings to default. After running this command, restart your PC.

    6. Check for System File Corruption

    It’s possible that there may be some file corruption in your system that’s preventing the update from working correctly or affecting the network connection.

    Follow the steps to run System File Checker:

    1. Open Command Prompt as an administrator.
    2. Run the following commands one by one:
      DISM /Online /Cleanup-Image /ScanHealth 
      DISM /Online /Cleanup-Image /CheckHealth 
      DISM /Online /Cleanup-Image /RestoreHealth
    3. Run sfc /scannow and wait for the process to complete. Check if there are any detected errors.

    7. Uninstall the Update (if necessary)

    If the issue persists and it appears that KB5048652 is the cause of the problem, you can uninstall the update and wait for a potential fix in a future update.

    1. Go to Settings > Update & Security > Windows Update > Update History.
    2. Click on Uninstall updates.
    3. Find KB5048652 and KB5046542 in the list and uninstall them.

    Once the updates are uninstalled, restart your PC and check if the internet connection is working again. You can monitor future updates for any fixes related to this issue.

    8. Disable IPv6 (if applicable)

    In some cases, issues with IPv6 can cause internet connectivity problems after an update. Try disabling IPv6:

    1. Open Network & Internet Settings.
    2. Select Change adapter options.
    3. Right-click your active network connection and select Properties.
    4. Scroll down and uncheck the box for Internet Protocol Version 6 (TCP/IPv6).
    5. Click OK and restart your computer.

    9. Check for Known Issues with the Update

    Sometimes, specific updates might cause issues with certain hardware or software configurations. You can check the Windows Release Health Dashboard or the Microsoft Support website to see if there are any known issues or fixes related to KB5048652 and KB5046542.

    Conclusion

    To summarize the troubleshooting steps:

    1. Restart your PC and check for pending updates.
    2. Update your network adapter drivers or reinstall them.
    3. Run the Windows Update Troubleshooter and try reinstalling the updates manually if needed.
    4. Run network troubleshooters and reset the TCP/IP stack.
    5. Use System File Checker (SFC) and DISM to fix potential system file corruption.
    6. If nothing works, you can uninstall the update and wait for a fix in the next update.

    If the issue still persists after all these steps, it might be best to reach out to Microsoft Support or your device manufacturer (e.g., Dell) for more advanced troubleshooting.

    Best Regards,

    William.Y | Microsoft Community Support Specialist

    0 comments