Windows 11 24H2 update will NOT download or install

Question

I'm sorry, but it seems to me, that hassle free installation of updates falls on Microsoft, and not to user to try and wade through the muck and mire of additional software installations to get your program to actually WORK. You solution is unsatisfactory, to say the least.

I downloaded the Windows Installation Assistant ran it, only to have it tell me I needed to download Windows PC Health Check Setup only to have it tell me my system was "compatible" with Windows 11. On refreshing the Windows Installation Assistant, it tells me it will now install Windows 11, which has been running since I had the PC built 3 years ago.

Answer 1

Sorry the first reply didn't address your question. I understand that you want to update to 24H2, currently there are some known issues with 24H2, some devices may have more serious issues after updating 24H2, so some devices will not be pushed 24H2, if your device is not currently pushed, it is recommended to refrain from updating for the time being to avoid encountering issues.

Windows 11, version 24H2 known issues and notifications | Microsoft Learn

I hope the above information is helpful to you!

Happy holidays and happy new year!!

Aaron

Answer 2

Here are my notes on the problem. I've been trying to figure this thing out for months...

Investigated Error Codes:

• Error Code 0x800f0838: Issue with Windows Update components.
• Error Code 0xca00a005: Problem with update components.
• Error Code 0x80d02002: Download failure due to corrupted Windows Update components.
• Error Code 0x8024001e: Update service not running or accessible.
• Error Code 0x80242008: Update process canceled or interrupted.

1. Retrieved Installed Patches Using PowerShell:

• Command used: Get-HotFix.

1. Reviewed Windows Update Logs:

• Analyzed log entries indicating issues with updating URLs for download jobs and repeated idle timer activations.
• Observed WSUS communication and certificate-related errors.

1. Ran System File Checker (SFC) and DISM Tools:

• Command used for SFC: sfc /scannow.
• Command used for DISM: dism /online /cleanup-image /restorehealth.
• Successfully repaired corrupted files.

1. Reset Windows Update Components:

• Commands used:

plaintext

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

1. Checked Event Viewer Logs:
   • Analyzed specific errors related to certificate enrollment (Event ID 86) and provided potential causes and solutions.
2. Verified and Replaced Missing wuaueng.dll File:
   • Obtained the wuaueng.dll file and placed it in the C:\Windows\System32 directory.
   • Restarted Windows Update services and conducted a reset of the Windows Update agent.
   • Restarted the machine to apply changes.
3. Increased Maximum Allowed Content Length in IIS for WSUS:
   • Set value to 4000000000 (approximately 4GB).
4. Installed Windows 11 24H2 Patches:
   • Downloaded and installed patches for September, October, and December.
   • Installation was successful.
5. Reinstalled Windows 11:
   • Reloaded the most up-to-date version of Windows 11.
   • Ensured that Windows Defender is the only security software currently installed.
   • Reconnected the PC to the domain and currently waiting for downloads.
   • No new errors observed in the logs so far.
6. Additional Notes:
   • Status: Mitigated
   • Originating Update: OS Build 26100.2033 (KB5044284)
   • History:
     • Issue: When using media to install Windows 11, version 24H2, the device might remain in a state where it cannot accept further Windows security updates if the media includes the October 2024 or November 2024 security updates.
     • Workaround: Ensure that media used to install Windows 11, version 24H2, includes the December 2024 monthly security update (released December 10, 2024), or later.
     • Next Steps: Microsoft is working on a resolution and will provide more information when available.
   • Affected Platforms:
     • Client: Windows 11, version 24H2
     • Server: None

Key Observations and Actions:

• Identified and addressed hash mismatches for Microsoft.Web.WebView2.Core.dll and Microsoft.Web.WebView2.Core.winmd.
• Repeatedly ran SFC and DISM tools to ensure the integrity of system files.
• Addressed and noted specific configuration changes in IIS for WSUS.
• Updated and verified the overall system configuration and ensured the latest patches were applied.

I have over 15 machines that I need to image and setup on our domain. I can't do that without being able to install patches.

I'm seeing that the suggestion is to sit and wait?

Answer 3

It's true that it's not your problem, and I understand very well how you feel. But we are not Microsoft employees, you clicked on it without help, I just told you the current situation. If you find my response helpful in some way, you can mark my response as an answer by clicking YES in the lower left corner.

Happy New Year!

Aaron

Answer 4

I just bought a new m.2 to upgrade my laptop but I've come across this known issue. When using media to install Windows 11, version 24H2, the device might remain in a state where it cannot accept further Windows security updates. This occurs only when the media is created to include the October 2024, or November 2024, security updates as part of the installation (these updates were released between October 8, 2024 and November 12, 2024).

Please note, this only occurs when utilizing media - such as CD and USB flash drives - to install Windows 11, version 24H2. This issue does not occur for devices where the October 2024 security update or the November 2024 security updates are installed via Windows Update or the Microsoft Update Catalog website.

**Workaround:**To prevent issues, do not install Windows 11, version 24H2 which installs the October 2024 or November 2024 security updates. Instead, ensure that media used to install Windows 11, version 24H2, includes the December 2024 monthly security update (released December 10, 2024), or later.

**Next steps:**We are working on a resolution and will provide more information when it is available. Do you know when this going to be resolved? In light of this Known issue why doesn't Microsoft offer 23H2 until this gets fixed? This is ridiculous. I mean why even allow these updates if they don't work?

Answer 5

None of this worked for me. I really don't want to do a clean install and don't feel I should have too.