Issues with WIndows update

Question

Hello

Yesterday when Windows update was running the following error message on this very update. I retried manually with the same result. First thing this morning as per the screenshot, I tried manually this morning with the same result.

Any advice welcome.

Thx

RF

Answer 1

Thank you. Please try to perform an in place upgrade. In place upgrade will install the new features or updates of Windows it will also fix corrupted system files. Kindly check the steps below:

Video on how to perform in place upgrade:

https://www.youtube.com/watch?v=CAOwN68AInE&amp...

Please go to https://www.microsoft.com/en-us/software-downlo...

Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO)

• Once you're able to download the ISO, please right click and open it
• Please look setup.exe and run it
• Select yes if you will will be asked for User Control
• Choose Next to Continue
• Please read the License Agreement and once done, hit Accept
• Please wait until the setup program is done and it will check if your device space is enough for the update
• You will see the Ready to install page, please MAKE SURE that Keep personal files and apps has been checked.
• Lastly, click INSTALL and follow the prompt.
• It will restart your device several times, please wait for it to finish.

Thanks,

Christine

Standard Disclaimer: This link is a non-Microsoft website. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

Answer 2

Hello, I have tried to do this by disabling auto-protect and firewall in the Norton app. This has no effect.

The Norton tools service cannot be "stopped" , nor can I change the startup state to manual or disabled.

My Norton is 360 Delux. My version is 360 deluxe 24.11.9615 (build 24.11.9615.883).

Are you able to advise about this or should I talk to Norton for a while ?

I am happy to carry on if you can.

Thx again

RF

Answer 3

Thanks for your response. Kindly disable temporarily those applications first and please redo the command. Thank you.

Answer 4

Hello again.

I ran cmd with admin and the screenshot shows the feedback on the 2nd command. Please advise.

Answer 5

Greetings!

I'm Christine, I'll be happy to assist you. Looks like you're experiencing Windows update issue. No worries, I'll do my best to help you.

Please follow the steps below:

1. Windows Update Troubleshooter

Windows 11

Please Click Start menu and type Troubleshoot

Hit Other troubleshooters

And select Windows Update

Finally, Run the troubleshooter

2. Reset Windows update services:

Please click start menu and type cmd, right click on it and choose run with admin

Kindly copy and paste the command lines below and hit enter:

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

Ren C:\Windows\System32\catroot2 Catroot2.old

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

Please try to update again and check if the issue persists.

3. Please try to manually download and install the update from the MS Update Catalog:

https://www.catalog.update.microsoft.com/Search...

Please let me know the result. I'll be happy to assist you all the way until it's resolved.

Christine

Independent Advisor