We upgraded to 24H2 and now our SCR3310 card reader is no longer recognized and we now cannot log in with our CAC card. Is there a fix?

Question

We upgraded to 24H2 and now our SCR3310 card reader is no longer recognized and we now cannot log in with our CAC card. Is there a fix?

We downloaded latest drivers, removed and reinstalled the driver, tried different USB ports. It shows up as working properly in Device Mgr but that's it. The light won't come on, it ignores the reader. Help.

* Changed to a question

Answer 1

Have you tried the diagnostic tool here: https://support.identiv.com/utilities-and-diagnostic-tools-for-smart-card-readers/

Answer 2

Although it may have worked in the previous version of Windows 11 it may not have drivers for version 24H2. Have you asked the company if it is supported for 24H2. Are you able to roll back to 23H2?

I assume you can still sign-in but just not using the card reader.

Answer 3

Yes we can still sign in, to the computer but it no longer detects the card reader. We can do everything as normal but once we get to where we need to select a certificate from the CAC card it can't see the card reader to read the certificates so we can pick the certificate we need to access the website we are navigating to. We tried it on another conputer that has 24H2 and it works, now we are suspicious there may be a group policy setting or registry setting. When we installed the updates yesterday that put us on 24H2 after the final boot was a message saying it can load the S3XXx64 driver error, it said it couldn't load the driver and the more info button referred to memory core or something. Research showed this was the driver for the card reader so we uninstalled the card reader driver and reinstalled it from the mfgr website and we just can't get it to work since as per above. We are wondering if 24H2 did something to that registry on that computer. We can edit the registry and we can change group policy as we are administrators. But what to change if anything?

Answer 4

Thank you. We have not. We will try this today. Thank you for informing.

Answer 5

Richard, did you ever figure out the problem? I am experiencing the same issue. If you fixed it, would you mind letting me know how you did it? Thanks!