Windows 11 is showing different DPI value (96) on JPEG images than Windows 10 (300 DPI)

Question

I recently discovered that JPEG images that I am sure have 300 DPI in quality (resolution) suddenly started showing as 96 DPI when opening them in the Photos app. I've also checked the properties (right clicking) on the JPEG file, and there it also shows 96 DPI.

When I open the exact same file on my other laptop that is running on Windows 10, it shows 300 DPI both in Photos app and under file - properties.

I am 100% sure that my Windows 11 laptop also displayed 300 DPI on the JPEGs before so something has happened at some point.

Does anyone have any clue to why this is happening?

PS. When I open the JPEGs in Photoshop, it also shows 300 DPI value.

Image 1 - Windows 11

Image 2 - Windows 10 (exact same file)

Answer 1

Thank you for your feedback!

Recently there have been a lot of bugs in the 24H2 update.

We've received a lot of feedback from users on various aspects of the system.

The development department is currently working on fixing various issues.

First of all, thank you for your enthusiastic feedback

We also appreciate your understanding and support.

If you feel that my service is satisfactory or my reply is helpful to you

You can click “Yes” below to help more people.

It is also my recognition and encouragement

Thank you very much

I hope your life is going well.

Kirito|Microsoft Community Support Specialist

Answer 2

Hello Daniel EH, welcome to the Microsoft community!

According to your feedback, you are experiencing jepg files showing 300dpi in win10 and 96dpi in win11.

I apologize for the inconvenience.

I see that you say that the file is still displayed at 300dpi in Photoshop.

I think there is an error in the system reading the file.

I'm sorry for the inconvenience.

You can report this problem in the link below.

Send feedback to Microsoft with the Feedback Hub app - Microsoft Support

This is the feedback channel for the development team

You can post your issue here and they will review it periodically to fix it.

This will also make them aware of the problem.

We hope you find this information helpful.

Kirito|Microsoft Community Support Specialist

Answer 3

We are seeing exactly the same thing on this. It's fine in Windows 11 23H2, but as soon as you upgrade to 24H2 you get this problem. Not sure what the answer is. I'm guessing its a bug, but be nice to get an answer from Microsoft.

Answer 4

Thanks! I'll add this to the feedback hub then 👍

Answer 5

Hello,

When is there likely to this reduction of DPI from 300 to 96 likely to be resolved please?