Azure Kinect DK Power Cable

Will Kittler 1 Reputation point
2020-06-24T21:31:32.133+00:00

I need a new power cable for the Kinect DK. I found the dimensions on the spec sheet but have not been able to find any matching power cables, I believe this is a custom port. How can I order a new one, from Microsoft or a third party? I have tried calling technical support, business support, and the supplemental parts hotline, to no avail. Please help!

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. QuantumCache 20,031 Reputation points
    2020-07-01T16:24:39.483+00:00

    Hello @WillKittler-5632 , Please make use of the below URL to submit your request for new USB cables. Please make a note that the Power Cable USB+Data Trasfer USB (set of the cables) will be provided.

    Step 1: Navigate to New Support Request and fill out the form starting as shown in below sample image. Selecting Accessories for Category and USB Cable under problem

    11161-1.png

    **Continue with onscreen instructions and fill out the form with clear description of issue and the need for new set of USB cables.

    Final sample review step looks like this:

    10980-2.png

    Please let us know if you need further help.

    For more info please bookmark below links for future reference:

    Assisted support

    Azure Kinect DK device