Why does this message keep popping up everytime I try to play some games on windows 11. I just bought this PC.

Anonymous
2024-08-16T07:25:56+00:00

The message is "error a redistributable package (Directx) was not installed correctly setup cant continue" it has been popping up when i try to play apex or dying light. I have also looked and it says i have directx 12, I'm on windows 11

if anyone can help much appreciated

Windows for home | Windows 11 | Files, folders, and storage

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  1. DaveM121 916.6K Reputation points Independent Advisor
    2024-08-16T10:10:36+00:00

    That is great news, I am glad this is resolved, well done!

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  2. Anonymous
    2024-08-16T10:07:12+00:00

    hey Dave thanks for the quick response but idk what i did but after like 30 restarts and 3 hours of just random guessing i got it working somehow?

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  3. DaveM121 916.6K Reputation points Independent Advisor
    2024-08-16T08:00:59+00:00

    Hi, I am Dave, I will help you with this.

    1

    Click your Start Button, then just type dxdiag and press Enter.

    On the resulting DirectX utility, select the Display Tab.

    Please provide a screenshot of that Display tab.

    2

    What game(s) are you getting that error on?

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