how to fix USB drivers problem on Windows 11

Question

External bluetooth mouse does not sink correctly. Keeps freezing up

Answer 1

Hello herdezjc,

I'm Riza an Independent Advisor. Thank you for reaching out to the Microsoft Community. Let's work on resolving your issue together.

The issue you described ften points to issues with either the USB ports themselves, the Bluetooth connection, or the associated drivers.

Before diving into driver specifics, try these basic troubleshooting steps:

Restart your computer: This can resolve many temporary glitches.

Check USB ports:

Try a different USB port on your computer. Sometimes a specific port can be faulty.

If you're using a USB hub, try connecting the Bluetooth adapter directly to a port on your computer.

Inspect the USB port for any physical damage or dust. Use compressed air to clean it if necessary.

Check the mouse:

Ensure your Bluetooth mouse has sufficient battery life. Replace the batteries if needed.

Try the mouse with another computer to determine if the issue is with the mouse itself or your computer.

Ensure the mouse is within an adequate range of your computer.

Disconnect and reconnect: For both USB devices and Bluetooth devices, disconnect them and then reconnect them.

Fixing USB Driver Problems on Windows 11

If the basic steps won't work, let's us know so we can look into your USB Drivers and more advanced troubleshooting steps.

Best Regards,

RizaP

Answer 2

Only USB -C port is not functional