I still cannot view my bit locker key

Question

Something went wrong when retrieving your BitLocker keys, please try again later.

***moved from Windows / Windows 11 / Recovery and backup***

Answer 1

Hello  Yong Jun SAM from.TP (LTA)，

Thank you for posting in Microsoft Community forum.

Here are a few steps you can try to retrieve it:

1. **Microsoft Account:**

• If your BitLocker recovery key is linked to your Microsoft account, you can visit the BitLocker recovery keys page at Microsoft Account Devices and sign in with your Microsoft account credentials.

2. **Printout or Saved File:**

• Check any physical printouts or saved files. When you turn on BitLocker, it often provides an option to print or save the recovery key as a file.

3. **USB Drive:**

• If you saved the recovery key to a USB drive, insert the USB drive into your computer and follow any prompts to retrieve the key.

4. **Active Directory (AD):**

• If your PC is part of an organizational domain, your system administrator may have a copy of the BitLocker recovery key stored in Active Directory.

5. **Azure Active Directory (AAD):**

• If your device is connected to Azure AD (common in organizational settings), you can check the Azure AD portal or contact your IT department for assistance.

I hope the information above is helpful.

If you have any question or concern, please feel free to let us know.

Best Regards,

Haijian Shan