App crashing with exception code 0xe0434352

Question

Hello,

I am trying to run a custom application that add vips to a server on Battlemetrics. I have used this application with no issues for months. Now out of the blue it would crash while running with no error code, and now when it crashes it shows a string of code for a split second, detailing what went wrong. In event viewer it said kernelbase.dll was the faulty module, and 0xe0434352 is the exception code. I have checked my C drive for errors, ran sfc, rolled back recent updates, uninstalled and reinstalled the application, repaired my desktop runtime, updated my desktop runtime, and ran a clean boot. So far nothing has worked.

Answer 1

HI RG. I'm Greg, 10 years awarded Windows MVP, specializing in Installation, Performance, Troubleshooting and Activation, here to help you.

1. Try the fixes here for the error:

https://thegeekpage.com/how-to-solve-unknown-so...

https://windowsreport.com/windows-application-e... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

https://appuals.com/how-to-fix-application-erro... (Avoid ad links which intrude into editorial copy, especially avoid Restoro and Reimage ads)

2. The Display driver is so important here that merely updating it is sometimes not enough. So let's try everything possible to get it working correctly:

First make sure you have updated the Display driver from the PC or Display adapter maker's Support Downloads web page for your exact model number, HP Serial Number or Dell Service Tag - from the sticker on the PC.

While there check also for newer chipset, BIOS/UEFI firmware (very important), network, sound, USB3 and other drivers, comparing to the ones presently installed in Device Manager reached by right clicking the Start Menu.

Remove the old driver using DDU https://www.wagnardsoft.com/content/ddu-guide-t... if necessary installing in Safe Mode with Networking (so you have internet), or Safe Mode, accessed by one of these methods: https://www.digitalcitizen.life/4-ways-boot-saf... If any problems with DDU or cleaning out the old driver see Lightning Leon's Answer here: https://answers.microsoft.com/en-US/subject/for...

If this doesn't give you the latest or ideal driver for what you need, compare it to the driver offered by the Intel driver update Utility here:

https://www.intel.com/content/www/us/en/support...

or the Nvidia GeForce scanner here:

http://www.nvidia.com/Download/Scan.aspx?lang=e...

or the AMD autodect utility here:

http://support.amd.com/us/gpudownload/windows/P...

For Display issues one fix that is working is to Roll back or Uninstall the Driver on the Display Device > Driver tab, restart PC to reinstall driver.

You can also try older drivers in Device Manager > Display device > Driver tab > Update Driver > Browse > Let Me Pick.

Then you will know you've tried everything in addition to Windows Update drivers.

Adjust the screen resolution until it fits and looks best at Settings > System > Display.

3. If those don't help I'd ask Battlemetrics Support:

https://www.battlemetrics.com/contact

4. Go over Windows using this checklist to make sure the install is set up correctly, optimized for best performance, and any needed repairs get done: http://answers.microsoft.com/en-us/windows/wiki...

Start with Step 4 to turn off Startup freeloaders which can conflict and cause issues, then Step 7 to check for infection the most thorough way, then step 10 to check for damaged System Files, and also Step 16 to test a new Local Admin account. Then continue with the other steps to go over your install most thoroughly.

5. If nothing else works then do a Repair Install, by installing Media Creation Tool, open tool and choose to Upgrade Now. This reinstalls Windows while keeping files, programs and most settings in place, is the most stable method to advance to the latest version, and solves most problems. Tutorial here: https://www.tomshardware.com/how-to/fix-windows...

Feel free to ask back any questions. Please report back results for all steps given so I know what else to suggest if necessary.

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