Solution for: Epson scanner no longer works after Windows 11 update

Question

Resolved for me, want to share with the Community:

Forget about the Epson interface and instead download and use the "Windows Scan" app here:

https://apps.microsoft.com/detail/9wzdncrfj3pv?amp%3Bgl=US&hl=en-u.s&gl=US

Once I did that my Epson DS-510 started working again. You select what device you want to use, either printers or scanners. Your scanner should appear in the dropdown list if is connected.

Some history: I had updated to Windows 11 in November 2023, and for about half a year I was able to use the DS-510 like previously. My Epson DS-510 mysteriously stopped working in May-June of 2024. In that timespan I had installed some Windows 11 updates.

Today I spent over 1 1/2 hours on the phone with Epson support and they tried to help but couldn't figure it out. Also in the course of that call we came across an option to use a Microsoft scanning app "Windows Scan," but the Epson tech said to ignore that and kept looking for other solutions.

Finally one of them said why don't you call Microsoft? It seemed to make sense to me that the problems was related to the Windows 11 update in May-Jun, since that coincided with the Epson no longer working. Then suddenly I said to myself why not at least try the Windows Scan app, and that turned out to solve the problem!

**** Moderator note: Converted to discussion

Answer 1

The Windows 11 Scan App does not come close to providing the features and adjustments that were available using the Epson software. How about a real solution.

Answer 2

I have the same V600 scanner with a 1.5 yr old Windows 11 gaming device - same issues. It is NOT a defective scanner. It is Epson AND Microsoft shullbit.

Answer 3

I found a site that has oem drivers. I downloaded the one for the V600, and it works just fine in Windows 11.

See: https://oemdrivers.com/image-scanner-epson-perfection-v600

Answer 4

Hi, Becky user

Welcome to the Microsoft community.

Thank you for your sharing. Many users will encounter problems when using the printer to a greater or lesser extent. I believe the solution you shared can definitely solve many printer problems that users encounter.

Best regards

Tommy Jin | Microsoft Community Support Specialist

Answer 5

Epson V600 works with Microsoft scan for documents but can't scan slides or negatives.

Epson scan or epson scan2 doesn't work, neither does Vuescan.

Epson service centre suggested it was an old defective scanner not worth repairing so now I have two V600 which don't work.

This seems to be a windows issue.

Surely someone can sort this out!