issues with billing using my debit card

Emuloh David 1 Reputation point
2020-06-25T19:55:18.197+00:00

i am having issues using my debit card for my account.

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  1. Leon Laude 85,716 Reputation points
    2020-06-25T20:01:53.39+00:00

    Hi,

    I suggest you create a ticket for the billing support, it's free.
    https://azure.microsoft.com/en-us/support/create-ticket/

    Best regards,
    Leon


  2. Anonymous
    2020-06-25T20:02:33.577+00:00

    Something here may help.
    https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-credit-card

    or submit a ticket here for additional help.
    https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

    --please don't forget to Accept as answer if the reply is helpful--

    --------------------------

    Regards, Dave Patrick ....
    Microsoft Certified Professional
    Microsoft MVP [Windows Server] Datacenter Management

    Disclaimer: This posting is provided "AS IS" with no warranties or guarantees, and confers no rights.

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  3. Emuloh David 1 Reputation point
    2020-06-29T12:48:36.84+00:00

    issue has not been resolved.

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  4. JamesTran-MSFT 36,531 Reputation points Microsoft Employee
    2020-07-15T16:30:11.97+00:00

    @EmulohDavid-0921
    Thank you for the update. Since this issue isn't supported here on the Azure Q&A forums, I did my best to look into this issue for you and will post my findings below.

    Findings:
    Based off our Credit Card documentation it states, "the supported payment methods for Microsoft Azure are credit cards and check/wire transfer". Which is the reason why you're receiving issues when trying to use your Debit card on Azure.

    When adding/using a credit card, if you experience issues, please refer to the below links. If you continue experiencing billing related issues after adding a credit card to your account, please create a support request with our subscription management team for further assistance.

    Troubleshoot a declined card at Azure sign-up
    Frequently asked questions
    Create an Azure support request

    I also found a feature request regarding the use of debit cards on Azure. If you'd like to vote for this feature you can do so using this link.

    If you have any other questions please let me know.
    Thank you for all of your time and patience throughout this issue.


    If any reply/answer helped resolve your question, please remember to "mark as answer" so that others in the community facing similar issues can easily find the solution.

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