When I am shutting down my pc i am getting a pop up which is preventing me from shutting down my pc

Question

On shutdown: Task Host Window stopping background tasks. Microsoft/windows/devicedirectoryclient/register user device.

I am on Windows 11 64-bit operating system

Answer 1

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

Can you try doing a clean boot to see if any background apps are causing this? Here are the steps:

1. Open System Configuration:
   • Press Windows + R to open the Run dialog box.
   • Type msconfig and press Enter.
2. Configure Services:
   • In the System Configuration window, go to the Services tab.
   • Check the box for Hide all Microsoft services to ensure you don't disable essential Microsoft services.
   • Click Disable all to disable all third-party services.
3. Disable Startup Programs:
   • Go to the Startup tab in the System Configuration window.
   • Click on Open Task Manager.
   • In the Task Manager, go to the Startup tab.
   • Disable all startup items by right-clicking each item and selecting Disable.
4. Apply Changes and Restart:
   • Close the Task Manager.
   • In the System Configuration window, click Apply and then OK.
   • Restart your computer.

To return to a normal startup after troubleshooting:

1. Open System Configuration:
   • Press Windows + R, type msconfig, and press Enter.
2. Re-enable Services and Startup Programs:
   • Go to the Services tab, uncheck Hide all Microsoft services, and click Enable all.
   • Go to the Startup tab, click Open Task Manager, and re-enable all startup items.
3. Apply Changes and Restart:
   • Close the Task Manager.
   • In the System Configuration window, click Apply and then OK.
   • Restart your computer.