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SCOM 2019 management server keeps graying out

Liu, Kevin 116 Reputation points
2021-05-19T15:46:46.517+00:00

this is an Evaluation version of SCOM 2019. the state of the management server keeps turning into gray. It would return to green after i stop and start the Microsoft Monitoring Agent and clear the Health Service folder, but after a few minute it would revert to gray again.

Operations Manager
Operations Manager
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
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  1. Leon Laude 85,786 Reputation points
    2021-05-19T16:02:14.24+00:00

    Hi @Liu, Kevin ,

    Start by looking for any errors or warnings in the Operations Manager event log, this is the first place look at when troubleshooting SCOM.

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    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Best regards,
    Leon

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  2. Crystal-MSFT 48,591 Reputation points Microsoft Vendor
    2021-05-20T02:59:52.843+00:00

    @Liu, Kevin , From your description, I know the agent on SCOM management server shows gray. To troubleshoot the issue, we can refer to the steps in the following link:
    https://learn.microsoft.com/en-us/troubleshoot/system-center/scom/troubleshoot-gray-agent-states

    Hope it can help.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  3. System Center guy 691 Reputation points
    2021-05-31T06:31:00.147+00:00

    Please flush the management server Health service state and Cache

    1. Open the operations console
    2. Monitoring View
    3. Navigate to "operations manager" --> "Management server" --> "Management Servers State"
    4. In the Management Server State windows, select the grey state management server
    5. On the tasks panel, select "flush Health service state and Cache"

    Roger

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  4. Mark Schlebaum 1 Reputation point
    2022-09-30T07:08:36.02+00:00

    @Liu, Kevin Have you resolved this issue, if so how, we have a similar situation.

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  5. SChalakov 10,386 Reputation points MVP
    2022-10-05T11:34:07.773+00:00

    Hi @Mark Schlebaum ,

    please open a new thread about this, will try to help you out. Please prepare also some information regarding the following:

    • SCOM version and UR level
    • Since when the issue occrus.
    • Very important: what related events are logged in the OoperationsManager event log prior to the server turning grey and also after the server turns grey.

    Let's see if we can find the cause for that!

    Regards,
    Stoyan

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