why is windows update not working?

Question

Error code: (0x80004002)

i tried starting windows update services but it didnt work.

windows keeps saying update error on 8 different updates:

Windows 11, version 23H2

Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.411.85.0) - Current Channel (Broad)

2024-04 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5036620)

Windows Malicious Software Removal Tool x64 - v5.123 (KB890830)

Logitech - USBDevice - 1.0.51.4614

Update for Windows Security platform antimalware platform - KB5007651 (Version 1.0.2402.27001)

2023-10 Update for Windows 11 Version 22H2 for x64-based Systems (KB4023057)

Apple, Inc. - USBDevice - 538.0.0.0.

all of them have the error code 0x80004002

help please

Answer 1

Hi Hamza, I am John J.D., a fellow Microsoft user like you.

I understand your frustration, and I'm here to help. Have you tried running the Windows Update Troubleshooter using the Get Help app?

Please run Windows Update Troubleshooter from Get Help app:

> Go to Settings (Win + I key) > Windows Update.

> Click Get Help to open the Get Help app.

> Scroll down and look for "Troubleshoot problems with Windows updates"

> Click it and select "Yes". This will automatically identify and address any errors and restart the update process. This step is purely automatic. Please continue to follow the prompt if the issue persists. For your reference, I've attached a screenshot below.

If issue persists, I recommend performing an In-Place Windows 11 upgrade.

Here are the steps:

> Go to the Windows 11 website: https://www.microsoft.com/en-us/software-downlo...

> Under "Download Windows 11 Disk Image (ISO)", select "Windows 11 (multi-edition ISO)".

> Once the ISO is downloaded, right-click on it and select "Mount", then click on "Setup.exe".

> You may be prompted by User Account Control, in which case, click on "Yes".

> In the "Install Windows 11" dialog, click "Next".

> Setup will check your PC and display a license agreement. Click on "Accept" to proceed.

> Wait for the setup program to check for available free space.

> On the "Ready to install" page, ensure that "Keep personal files and apps" is checked.

> Click "Install" and follow the prompts.

> Windows 11 will restart your device several times and lead you to the lock screen. Depending on the options you set, it will keep all your files, apps, and user accounts.

Performing this In-Place Windows 11 upgrade should help resolve the error you're encountering.

Reference in https://answers.microsoft.com/en-us/windows/for...

Let me know if you need any further assistance during the process.

John J.D.

Answer 2

Hello,

See if this fix helps you:

https://www.kapilarya.com/fix-windows-update-not-working-in-windows-11-10

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

Answer 3

thanks

Answer 4

I'm glad I could assist you today, Hamza!

If you'd like, you can click "Yes" below the response that provided the helpful solution. This way, any users who come across this thread with similar issues will find the steps and benefit as well. Thank you!

John J.D.