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hi
we a client who has a surface and its was connected to azure AD using work account. we want to disconnect that account from it so I created a local administrator user and login to surface using the local account. From there I went to settings- accounts- and I tried to disconnect the email but the surface is not recognizing the local account and giving error on PIC I attached?
They are also using intune as well.
Any idea !
Regards, 
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Another option is to sign on to azure AD, navigate to Devices and delete the device.
--please don't forget to Accept as answer if the reply is helpful--
That won't impact the state of the device though and could cause other issues.
This is unrelated to Intune so I am removing the Intune tag.
For the issue though, the error message is fairly clear. What exactly are you providing for the two fields in the dialog? Are you sure the account is added to the local admins account and that the password you are supplying is correct? Is the account enabled as well?
Hi , thanks for response.
yes the account is local admin as I signed in and its enabled. User also informed that the they had device wit same name enrolled in intune and it crashed so they got another model setup with same name and added to Azure AD. but on Azure AD I cant seem to find the device with same ID as new one. Azure is still showing the device from old ID.
Nothing about AAD matters for the above prompt. It is simply asking for the local admin account. Please answer my other questions as well.
yes we are inserting local admin account from computer. we login to local admin in computer and tried to disconnect the email from there.
Without seeing what you are doing, I can't comment on anything more, but the requirement here is quite basic so I'd suggest that you open a support case so that someone can help you directly.
Ok thanks.