Apps on Microsoft store get stuck downloading and wont cancel downloads.

Question

Went through every possible way to fix the Microsoft store. Just to be clear heres a list of troubleshooting that has NOT worked to fix my issue.

1. I recommend temporarily uninstalling or disabling any third-party antivirus or firewall software you may have installed. These programs can sometimes interfere with the issue. (The issue has been persisting since the download of McAfee)
2. Press Windows Key + R > Type services.msc and press Enter

Scroll down and look for Background Intelligence Transfer

Double-click it and change the startup type to Automatic and click "Start".

Go to the “Recovery” tab and Click the First Failure dropdown, then select Restart the Service. Click Apply then OK.

Restart your PC and then check.

Do the same for the Windows Update service.

3. Run Windows Store Apps Troubleshooter

Press Windows Key + X > Select Settings

Hit Update & security > Click Troubleshoot

Scroll down to the bottom > Click Windows Store Apps

Click Run the Troubleshooter (Because there is no option to troubleshoot Microsoft store)

4. Reset Windows Store via Command Prompt

Type cmd in the Windows Search box

Right-click on Command Prompt and Run As Administrator

Type WSreset.exe and hit Enter

Reboot your computer

5. Ran terminal as admin and used suggested code to uninstall and reinstall Microsoft store
6. Factory reset computer with proper usb key

This seems to be a HUGE bug that swept redit 4 months ago and is now affecting my laptop.

Answer 1

What if the Store app can't be found in Apps & features?

Answer 2

Hi,

Kayece here, An Independent advisor and a user just like you. I will be happy to assist you today.

I am sorry that you have experienced this problem. To isolate your issue, can you perform and answer some questions below?

Can you check if your windows and driver are updated? There is a possibility the MS store doesn't work due to the system and drivers are not updated.

Start > Settings > Update & Security > Windows Update, and then select Check for updates.

For drivers, please check your PC, Laptop, or BIOS manufacturer to see if your current driver is compatible with your current system.

Have you tried to repair or reset the MS Store app? Repairing and resetting your MS Store app helps resolve your issues.

Start > Settings > Apps > Apps & features > Find MS Store app and choose More > Advanced options > Repair. If the issue persists after repair, please choose reset.

Can you perform sfc and run the DISM command to check, scan, and restore the health of the system files by following the steps below?

*On powershell (admin), enter each command below:

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

sfc /scannow

After all has been processed, Restart your device

If it does not work, please perform a clean boot.

https://support.microsoft.com/en-us/topic/how-t...

If you need more, help let me know.

Stay Safe!

Answer 3

its in a weird section of files that come with the pc the default apps section in the apps tab