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There is a print job stuck in the queue but the print folder is cleared out and the print spooler does not allow me to start/stop.
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Hi, I am Dave, I will help you with this.
Click your Start Button, then just type cmd and on the resulting list, right click 'Command Prompt' and select 'Run as administrator'.
Run the following commands and press enter after each one:
net stop spooler
del %systemroot%\System32\spool\printers\* /Q
net start spooler
Close Command Prompt.
The print queue should then be clear.
Hi, I am Dave, I will help you with this.
Click your Start Button, then just type cmd and on the resulting list, right click 'Command Prompt' and select 'Run as administrator'.
Run the following commands and press enter after each one:
net stop spooler
del %systemroot%\System32\spool\printers\* /Q
net start spooler
Close Command Prompt.
The print queue should then be clear.
I tried this solution but without success. When I send a print job, I get the error message: "Error printing on Brother MFC 7340. The printer could not print Word document."
