We detected a problem with Microsoft AutoUpdate. To correct the issue, please install the latest update by clicking the OK button below.

Question

I am continuing to get this message, and even when I proceed with the proper updates, it still pops up. I deleted the Microsoft AutoUpdate and re-downloaded the latest version, and the problem persists. How can I stop this message?

Answer 1

Hi Leticia,

Sorry for the inconvenience the problem caused for you.

Based on your description, you keeps receiving an error about Microsoft AutoUpdate.

Since you are using the latest version, we’d also suggest you refer to the steps we provided above to renew the app to check if the same problem will occur.

1. To renew the MAU(Microsoft Auto Update), you could open Word for Mac then click Help > Check for updates to launch MAU, right-click the icon on the Dock > Options > Open in Finder, then delete the file.
2. After that, go to /Library/Application Support/Microsoft, delete the folder Microsoft AutoUpdate.
3. At last, you could download the latest MAU from this page: MAU release history.

Additionally, I found a thread which has the similar issue with you, and members provided the solution in it, you can try them out: Install verification failed - Microsoft Community

Additionally, please provide screenshots of the detailed version number(including build number) of your Mac OS version and Office version.

Best regards,

Jazlyn

Answer 2

Office 365 updates internally not via win update

Answer 3

Hi, where can I find this step 2: "After that, go to /Library/Application Support/Microsoft, delete the folder Microsoft AutoUpdate." Thanks!

Answer 4

Hi Natasha,

You can try the following steps:

1. Open Finder and go to Folder.
2. Press Shift + Command + G and enter "~/Library/Application Support" and press Go (Return key). (The library folder is hidden by default in the MacOS and on Sierra sometimes you cannot hold OPTION key to view the library so you need to type this location manually)

Best regards,

Jazlyn

Answer 5

Hi Jazlyn,

I am having this same issue, but the first step in your instructions don't work for me. Under the "Help" menu, there is nothing there except the "Word Help." There is no "check for updates" command.